Sr. UX Researcher, Amazon Device Sales & Customer Experience

Amazon • Arlington, VA

8d • $152,200 - $226,500 • Onsite

About The Position

The Amazon Devices central research team seeks a Sr. User Researcher to help us understand how customers discover, learn about, and purchase Amazon Devices. You will influence the design of new features and programs that shape the customer shopping experience on web and mobile. We seek someone who balances systems thinking with speed — uncovering customer needs and translating them into actionable insights that inform product vision. Our product, marketing, and engineering partners are eager to act on the research you produce. Our team defines and builds e-commerce shopping platforms, features, and programs globally to support the Amazon Device shopping journey — including education, sales, and customer engagement. We execute research to inform future products and services and dive deep to improve the customer experience. We are a multi-disciplinary team of Designers, Researchers, and Technologists who can envision, create, and execute ideas from start to finish. We maintain a collaborative culture grounded in respect and empathy for our peers and partners.

Requirements

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with behavioral data collection, quantitative data analysis, and statistics
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Nice To Haves

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience in a technical field (software development, network development, IT, other related)
• Experience with UX Research in non-US markets
• Experience working in a highly Agile/Scrum environment

Responsibilities

• Collaborate with key partners (UX Designers, Design Technologists, Product teams, other Researchers) to identify research opportunities and prioritize research questions based on current knowledge, project goals, and risks.
• Translate research needs into learning plans and opportunity frameworks that align to and inform business strategy.
• Manage recurring user research programs and apply continuous improvement methods to raise quality and drive innovation.
• Own all aspects of user research studies: study design, recruiting, moderation, analysis, reporting, communication, and activation.
• Communicate complex concepts clearly and persuasively to audiences at varying levels of the organization.
• Deliver measurable business impact, as evidenced by research-informed changes to product direction.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior