Sr UX Researcher

BeyondTrust•Toronto, ON

38d

About The Position

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role We are looking for a Sr. UX Researcher who owns their space, moves quickly, and drives real product decisions within the secrets management space. This role is the primary customer advocate for our password management capabilities. You will be responsible for identifying meaningful problems across this ecosystem, delivering actionable insights, and influencing what gets built. Success in this role means research is not just conducted; it is used to shape product direction and prioritization. You will operate in a high-velocity environment where speed and clarity matter. This is not a role for someone who waits for requests or delivers academic-style research. You are expected to form strong points of view, challenge assumptions, and ensure the customer perspective is represented in key decisions, even in the face of strong opinions This role offers high ownership, direct impact on product direction, and the opportunity to solve complex problems in enterprise secrets management, including credential storage, access workflows, and usability of security controls across both admin and end-user contexts.

Requirements

5–10 years of experience working on complex enterprise or B2B products
Proven experience driving product decisions through UX research
Strong working knowledge of enterprise software and complex administrative workflows
Experience or familiarity with cybersecurity domains such as: Password/secrets management Credential storage, rotation, and lifecycle workflows
Experience delivering both qualitative and quantitative research
Demonstrated ability to operate at speed and deliver actionable insights
Experience influencing stakeholders and navigating strong opinions
Exposure to AI methods for expediting research

Nice To Haves

Excellent communication and storytelling skills
Strong ability to influence without authority
Comfortable working in fast-paced, evolving environments
Highly self-directed and accountable
Able to manage multiple priorities and deliver consistently

Responsibilities

Own UX research for BeyondTrust’s password and secrets management capabilities
Identify and prioritize high-impact problems across both administrator and end-user experiences
Deliver fast, high-quality research that keeps pace with product development
Translate insights into clear, actionable recommendations, not just findings
Influence roadmap and prioritization decisions through evidence and strong point of view
Partner closely with Product, Design, and Engineering to shape both problem definition and solution direction
Act as the primary customer advocate in product discussions, ensuring user needs are represented across multiple user types
Push back on assumptions and challenge decisions when they are not aligned with user needs
Conduct end-to-end research using a mix of methods
Synthesize qualitative and quantitative data to uncover high-impact opportunities
Build strong relationships with PMs, designers, and engineers to ensure research is trusted and used
Operate independently and manage multiple high-priority efforts without heavy support