Sr. UX Researcher
About The Position
Rakuten International is seeking a senior, hands-on UX Researcher to independently own research initiatives end-to-end and directly influence product strategy and direction. This role leads research tied to real product decisions across acquisition, conversion, and engagement, ensuring member experiences are informed by high-quality evidence. The researcher will translate ambiguous business problems into focused research plans, execute qualitative and quantitative studies, and synthesize findings into actionable recommendations that reduce risk and accelerate decision-making. This role partners closely with Product, Design, Engineering, and Marketing and reports to the Director of Research within the Product Design team.
Requirements
- 5+ years of UX research experience in consumer-focused technology companies
- Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
- Ability to operate effectively in ambiguous, fast-paced environments
- Proven ability to influence cross-functional stakeholders without direct authority
- Strong synthesis skills and ability to translate findings into actionable insights
- Excellent communication and storytelling skills
- Sound judgment balancing rigor with speed
- Ability to independently scope and execute research initiatives
- 5–7 years Required
- Bachelor's Degree Required
Nice To Haves
- Ecommerce or consumer product experience
- Experience conducting market research or competitive analysis
- Familiarity with analytics and data visualization tools (e.g., Tableau)
Responsibilities
- Lead UX research end-to-end, from problem framing through synthesis and recommendation
- Translate ambiguous business questions into structured research plans aligned to product goals
- Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
- Synthesize research, analytics, and market signals into actionable product insights
- Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
- Present findings clearly and confidently to senior and cross-functional stakeholders
- Build strong partnerships with Product, Design, Engineering, and Marketing
- Influence prioritization and roadmap decisions through research-backed storytelling
- Contribute to research standards and improve research literacy across teams
Benefits
- discretionary bonus
- health, vision, dental insurance
- 401k matching
- PTO
- Volunteer Time Off (VTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
