Manager of UX Research
About The Position
We are seeking a strategic and hands-on Manager of UX Research to lead our research practice and elevate the voice of the user across our enterprise platform. This role is ideal for a seasoned research leader who thrives at the intersection of business strategy, product innovation, and user-centered design. You will be responsible for building and scaling a high-impact UX research function that informs product direction, drives measurable business outcomes, and champions the needs of legal professionals and knowledge workers. You’ll work closely with executive leadership, product management, engineering, and design to ensure research is a strategic asset in decision-making.
Requirements
- 10+ years of experience in UX research, with at least 3 years in a leadership role.
- Proven success advocating for research within executive and engineering teams.
- Deep experience with both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, analytics) methods.
- Strong understanding of enterprise software and/or legal tech environments.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience building research functions from the ground up or scaling existing teams.
Nice To Haves
- Familiarity with legal workflows, compliance, or document management systems is a plus.
Responsibilities
- Advocate for UX research at the executive level, influencing product and business strategy through compelling insights.
- Align research initiatives with business goals, product roadmaps, and customer success metrics.
- Define and evangelize a vision for research maturity across the organization.
- Design and execute mixed-method research (qualitative and quantitative) to uncover user needs, behaviors, and pain points.
- Establish scalable research processes, tools, and templates to support a growing team and cross-functional partners.
- Leverage the research repository and insight-sharing cadence that connects research to business outcomes.
- Facilitate workshops and storytelling sessions to socialize insights and drive alignment.
- Partner with product, design, engineering, and marketing to identify research opportunities and translate findings into actionable recommendations.
- Lead, mentor, and grow a team of UX researchers, while also being hands-on with high-impact studies.
- Track and communicate the impact of research on product decisions, customer satisfaction, and business KPIs.
- Develop frameworks to measure the ROI of UX research and its influence on product success.
Benefits
- Flexible working policy
- Flexible work hours
- Supportive, experienced team with an inclusive, encouraging, and vibrant culture
- Modern open plan workspace, with a gaming area, free snacks, drinks and regular social events
- Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
- Internal development framework for career path ownership
- Access to unlimited courses in LinkedIn Learning
- Innovative, industry leading SaaS company that is continuing to grow & scale
- Inclusive environment where I can help shape the culture
- Market competitive salary
- Annual performance-based bonus
- Comprehensive Health/Vision/Dental/Life Insurance
- 401k Retirement Savings Plan with a company match up to 4%
- Access to HealthJoy, a healthcare concierge service
- Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Flexible time off policy
- Company wellness days
- Free access to the Healthy Minds app for mindfulness, meditation and more.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
