Director of UX Research, Dating Outcomes & Platform
About The Position
Hinge is seeking a Director of UX Research to lead research initiatives for their Dating Outcomes and Platform product areas. This senior leadership role involves setting the research vision and strategy to inform product decisions, focusing on complex questions related to forming genuine connections and the future of online dating. The Director will manage a team of researchers, own the research strategy and roadmap, and act as a strategic partner to product, design, data science, and engineering leadership. This position is ideal for an experienced research leader who can synthesize user insights and data, build organizational effectiveness, and thrive in ambiguous, high-impact environments.
Requirements
- 10+ years of UX research experience.
- 4+ years managing and developing researchers across multiple levels.
- Proven track record of leading research for complex consumer product portfolios, with examples of research directly influencing product strategy and outcomes.
- Deep expertise in qualitative and quantitative research methods.
- Ability to partner fluently with Data Science and integrate quantitative and qualitative research.
- Experience managing and mentoring highly senior individual contributors.
- Demonstrated ability to identify and resolve team dysfunction and improve ways of working.
- Confident and clear communicator capable of influencing at VP-level forums.
- Passion for innovation and exploring emerging technologies like generative AI in research.
- Passion for Hinge's mission of helping people build meaningful relationships.
Nice To Haves
- Ability to operate at both strategic and craft levels, setting research vision while ensuring rigor and execution.
- Ability to establish clear roles and responsibilities, protect independent scope, and support researchers operating at a high level of domain depth.
- Ability to present complex tradeoffs accessibly.
Responsibilities
- Define and drive the UX research vision, strategy, and roadmap for Dating Outcomes and Platform, prioritizing key research questions.
- Lead, coach, and grow a team of experienced researchers, maintaining high standards for craft, rigor, and impact.
- Synthesize UXR and DS insights into strategic POVs that shape product vision and inform executive decisions.
- Represent Dating Outcomes and Platform insights to senior leadership and stakeholders, communicating roadmaps, tradeoffs, and product implications.
- Drive cross-team synthesis and frameworks to unify insights across product groups.
- Identify and address organizational gaps to improve team velocity, collaboration, and research quality.
- Foster a team culture of curiosity, rigor, user empathy, and fun.
Benefits
- 401(k) Matching: 100% match on the first 10% of pre-tax contributions, up to $10,000 annually.
- Professional Growth: Annual Learning & Development stipend after three months, free access to Udemy.
- Parental Leave & Planning: 100% paid parental leave (20 weeks for birth and non-birth parents).
- Fertility Support: Access to fertility care through Carrot, including a stipend for fertility preservation.
- Date Stipend: $100 monthly stipend for dates, free Hinge Premium for employees and loved ones.
- ERGs: Eight Employee Resource Groups (ERGs) offering support and events.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
