Senior. Project Manager, IT

Staples Retail•Richmond Hill, ON

36d•Hybrid

About The Position

The Senior Project Manager is accountable for the end-to-end delivery of complex projects, leveraging established methodologies and best practices. This role oversees all phases of the project lifecycle, ensuring solutions are delivered on time, within scope, and aligned with business objectives. Responsibilities include risk management, resource coordination, and stakeholder engagement. This role requires experience delivering initiatives within retail, print, and B2B environments, with an understanding of customer-facing technology, commercial operations, and enterprise service models. The Senior Project Manager must be a polished communicator, comfortable presenting to and influencing executive leadership, including Steering Committees and senior business stakeholders.

Requirements

Bachelor of Science/ Bachelor of Arts degree or equivalent (Master of Business Administration is an asset)
Project Management Professional certification required
7 + years of experience in an IT organization required with demonstrated track record of delivering projects in Retail, Print or Business-to-Business environments
Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills
Strong understanding of Retail, Print Services, and Business-to-Business operating models, including customer order management, fulfillment workflows, and service-level expectations.
Executive presence with demonstrated ability to communicate complex technical and financial information clearly to senior leadership audiences.
Experience managing initiatives that impact customer-facing systems and enterprise commercial platforms.
Strong analytical, data-driven decision making, problem-solving skills, financial acumen, with prior experience in creating “Level of Efforts” and Business Cases

Nice To Haves

Master of Business Administration is an asset

Responsibilities

Provide leadership for one or more complex, high-impact projects, utilizing established project lifecycle methodologies and best practices.
Balance and manage stakeholder expectations regarding project scope, schedule, budget, and risk, proactively identifying and mitigating potential issues.
Develop, maintain, and execute comprehensive project plans that deliver expected results.
Lead and collaborate with virtual, cross-functional teams, including IT, business, and third-party partners, fostering alignment and promoting Staples’ values.
Identify, manage, and coordinate project resources, ensuring clear roles, responsibilities, and accountability.
Mentor and guide project team members to develop their skills and capabilities, promoting a culture of continuous learning and professional growth.
Oversee project financials, including cost estimates, forecasts, and monitoring actual spend against budget.
Facilitate adherence to contractual agreements, including Statements of Work and legal/contract requirements.