Senior Project Coordinator

Donlin, Recano & Company, Inc. • US,

6d • $30 - $38 • Remote

About The Position

The Senior Project Coordinator supports Senior Project Managers, Accounting, Project Management staff, and company-wide case management. The role assists with case and project administration, including claimant communications, case documentation, project tracking, invoices, settlement agreement review, claims processing and adjudication, data analysis, reporting, and distribution of settlement benefits. The coordinator also helps develop business processes, supports training and onboarding of Project Coordinator staff, and develops subject matter expertise to guide the team on project best practices. The position requires effective communication, careful handling of confidential information, strong organization, and the ability to manage multiple tasks and deadline-driven work.

Requirements

• Three to five years of Project Coordinator or Paralegal experience.
• Excellent written, verbal, communication, and research skills.
• Ability to handle multiple tasks productively in a fast-paced, deadline-oriented environment.
• Ability to adapt and act quickly when urgent matters require it.
• Ability to work patiently with people of diverse ethnic backgrounds and professional competencies.
• Professional, positive demeanor in interactions with clients, vendors, and staff.
• Strong problem diagnosis, creative problem-solving, analysis, and problem-resolution skills at strategic and functional levels.
• Excellent attention to detail and time-management skills.
• Ability to work independently.
• Ability to maintain the highest level of confidentiality.
• Excellent computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Must be authorized to work in the United States without sponsorship.
• Ability to analyze multiple variables and choose an effective course of action; manage diverse work problems and multiple tasks; handle stressful situations and interactions with people at all levels; and prioritize workload.
• Physical ability to talk or hear regularly; use hands or fingers to handle or feel objects, tools, or controls frequently; stand, walk, sit, and reach occasionally; and occasionally lift or move up to 20 pounds. Close vision, distance vision, and the ability to adjust focus are also required.

Nice To Haves

• Bachelor’s degree in a related field or discipline.
• Experience in the financial, insurance, or legal industry.

Responsibilities

• Assist the Senior Project Manager, Accounting with tasks including TIN Matching and manual check reissues.
• Support company-wide case management by performing skip traces, assisting with escalated claimant communications, helping with IVRs and social media, and organizing the document retention initiative.
• Directly support case management with Project Management staff.
• Assist with implementing detailed project plans and monitoring and tracking progress.
• Create and maintain project documentation, including timely updates to statuses, deadlines, and task ownership.
• Monitor and communicate project status in relation to milestones and schedule commitments.
• Assist with coordinating internal resources and third-party vendors for project execution.
• Assist with creating and executing case invoices.
• Review settlement agreement documentation and develop a thorough understanding of each case.
• Assist with processing, deduplicating, normalizing, optimizing, and analyzing large amounts of data, including preparing reports.
• Inform and educate team Project Coordinators on aspects of specific cases.
• Mentor and assist with onboarding, training, and development of Project Coordinator staff.
• Assist with creating and developing business processes at the request of the Senior Project Manager.
• Ensure claims and incoming correspondence are processed accurately and on time according to settlement agreements.
• Review claims and supporting documentation to determine eligibility.
• Assist with drafting and formatting claim forms, notices, and other required documents.
• Follow adjudication policies and procedures to ensure proper claim payments or placement in an appropriate program.
• Research and respond to notice packet requests accurately and promptly.
• Resolve problems resulting from claims adjudication.
• Assist project management staff with distributing settlement benefits to eligible claimants, including post-distribution services as needed.
• Protect confidential information.
• Provide a high level of customer service to clients and claimants while positively representing the organization.
• Develop subject matter expertise to advise and guide the team on project best practices.
• Continue strengthening industry knowledge and knowledge of relevant applications.
• Communicate regularly and effectively with colleagues.
• Maintain an organized approach and strong attention to detail.
• Meet regularly with managers to provide feedback and facilitate communication.
• Follow business processes while performing tasks.
• Take on new tasks and responsibilities as needed and perform other work-related duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed