Senior Programs Training Manager - 1st Shift - Travel

GXO Logistics•Remote, OH

7h•Remote

About The Position

The Senior Programs Training Manager at GXO manages the customer experience and establishes strategic direction and plans for customer account growth. The role leads growth strategies, develops solutions for new account growth, and ensures contractual compliance and delivery of customer obligations. It also oversees capital expenditure and asset deployment, account-driven financial initiatives, and progress toward profit, efficiency, quality, and KPI goals at client engagements. The position is remote and open to candidates anywhere in the United States, with domestic travel of up to 75%. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

At least 5 years of project management experience.
Proven logistics industry or supply chain management knowledge and experience.
Ability to travel domestically via road, rail, and air as required, with travel of up to 75%.
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
Familiarity with and ability to comply with TSA security procedures.

Nice To Haves

Bachelor’s degree, MBA, or advanced degree in a related field.
Six Sigma, Kaizen, or process improvement certifications.
Superior knowledge of vertical supply chain.
Ability to understand and discuss technical concepts, make trade-offs, and evaluate new ideas with technical employees.
Ability to develop insightful, value-added, actionable analyses with detailed explanations of results and their drivers, and produce unambiguous, comprehensive, and accurate interpretations.
Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment.

Responsibilities

Lead the development of effective growth strategies.
Drive new account growth through effective solutions development.
Ensure contractual compliance and that customer obligations are met.
Direct capital expenditure and asset deployment activities.
Manage account-driven initiatives, including accounts receivable collections, working capital, and Days Sales Outstanding (DSO).
Ensure annual profit, efficiency, and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned, and regularly achieved.
Sustain a Lean culture and promote a diverse work environment focused on continuous process improvement.
Establish goals, plans, and related metrics; track progress and manage obstacles to achieve program objectives.