Senior Program Officer for Resettlement and Integration Services

Global Refuge • Baltimore, MD

18d

About The Position

The Senior Program Officer for Resettlement and Integration Services manages compliance activities for resettlement programming in accordance with requirements from the Office of Refugee Resettlement (ORR), Global Refuge, and other funders. The role oversees the development and implementation of monitoring, training, and technical assistance to support timely, quality services to refugees and immigrants. The Senior Program Officer supervises a team of Program Officers and reports to the Associate Director for Resettlement and Integration Services.

Global Refuge is a nonprofit serving newcomers seeking safety, support, and opportunity. Its work includes refugee resettlement, care for unaccompanied children, economic empowerment and employment, and youth skills training and community reintegration in Guatemala and Mexico. The organization has served more than 800,000 people and works with government, community, and faith partners.

The role requires travel 20% of the time. Global Refuge describes its work as rooted in its Lutheran heritage and values, and emphasizes commitment to serving newcomers and working in a diverse workforce.

Requirements

• Undergraduate degree in social work, social sciences, nonprofit management, or a related field, combined with a minimum of 3–5 years of relevant experience and supervisory experience.
• Experience conducting site monitoring and developing monitoring tools and protocols.
• Experience in a local resettlement office or the national office of a resettlement agency.
• Excellent writing and editing skills.
• Experience working with refugees, immigrants, or people with limited English proficiency.
• Experience interpreting contract compliance and providing training and technical assistance to service providers and staff.
• Strong interpersonal skills and ability to establish effective relationships with colleagues and partners.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail.
• Proficiency in Microsoft Office applications and knowledge of database management and other computer applications.
• Deep commitment to Global Refuge’s core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a diverse workforce.
• Ability and willingness to travel 20% of the time.

Nice To Haves

• Prior experience with Program of Initial Resettlement, Reception and Placement, Matching Grant, and/or Preferred Communities programs.

Responsibilities

• Maintain up-to-date and detailed knowledge of program requirements.
• Develop and maintain data, information, and analysis on program outcomes and trends.
• Create and maintain effective tools and resources for distribution to the Global Refuge network.
• Design and provide network-wide training and technical assistance.
• Provide supervision and programmatic guidance to direct reports.
• Manage the monitoring schedule for site monitoring visits and desk audits.
• Review site monitoring reports and desk audit reports prepared by direct reports.
• Support ORR monitoring of affiliates, including site preparation, review of pre-monitoring questionnaires, and responses to ORR monitoring reports.
• Identify and report monitoring and program trends; assess the resettlement environment, identify strengths, best practices, and challenges, and inform network training and technical assistance needs.
• Coordinate with RCUSA partners to promote consistency in program service delivery.
• Perform other duties supporting Global Refuge departments as assigned by the supervisor.

Benefits

• Medical, dental, and vision coverage effective on the first day of employment.
• 20 days of vacation per year.
• 12 days of sick leave.
• 12 paid holidays.
• 12 weeks of fully paid parental leave.
• Up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3% and an additional 7% match that vests immediately.
• Tuition reimbursement.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior