Senior Program Officer for Quality Assurance

Global Refuge•Baltimore, MD

10d•Remote

About The Position

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including: medical, dental, vision available the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays, 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 7% match which vests immediately, At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers. This position can be remote with occasional trips to Baltimore as needed.

Requirements

A master's degree in social work or related Behavioral Health Science is required
Minimum of 3 years administrative supervisory experience.
Experience working with diverse client populations, particularly immigrants and refugees.
2 years of progressive experience in federal grant management including sub-recipient monitoring required
Experience in nonprofit governance, administration, grants management, and compliance.
Excellent writing skills are required.
Experience in program development, administration, and budget oversight.
Strong analytical and problem-solving skills.
Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
Must be at least 21 years of age.
Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.

Nice To Haves

Experience using ETO preferred.
Bilingual in Spanish and English preferred.
Ability and willingness to travel up to 25%.

Responsibilities

Provides programmatic leadership and conducts strategic planning, to ensure all Home Study and Post Release Services policies and procedures are consistent across Global Refuge staff and partners.
Provide oversight of Program Specialists for Data, Monitoring, and Quality to ensure that activities and staff are consistent with their adherence to Global Refuge ORR's mission and vision, regulations, structure, policies, and procedures.
Manage corrective action plans from sites as necessary and support improvement plans.
Compiling quarterly statistical reports to submit to ORR.
Assist with writing proposals for existing and new programs.
Oversees the continuous quality improvement plan operations including desk and on-site monitoring for all Home Study and Post Release Services providers for compliance with all ORR policies and procedures.
Evaluate the data collected during monitoring and write reports to detail the outcomes of the monitoring visits.
Other duties as assigned