Senior Program Manager

BCA Services•White Oak, MD

5d•Hybrid

About The Position

BCA Services is seeking a dynamic, client-facing Senior Program Manager / Portfolio Lead to lead, modernize, and grow a portfolio of federal records management, electronic records management (ERM), FOIA, Privacy Act support, litigation support, digitization, accessibility, and information governance contracts. This is not a traditional records management operations role. The successful candidate will understand federal records from the NARA perspective and recognize that modern federal information programs are data-centric, legally sensitive, disclosure-driven, and portfolio-oriented, involving metadata, data quality, validation, FOIA/eDiscovery search, legal holds, chain of custody, redaction, accessibility, EHR/ERM integration, workflow automation, analytics, financial performance, risk, resource allocation, and defensible disposition across paper, digitized, and born-digital information assets. The Program Manager / Portfolio Lead will be accountable for contract execution, portfolio performance, client confidence, staff performance, service quality, risk management, organic growth, and new contract development. The ideal candidate is a self-starter with PMP-based delivery discipline, strong consulting presence, executive communication skills, and demonstrated ability to identify emerging client needs, shape solutions, expand current work, manage a healthy book of business, and help bring in new federal contracts. The position requires periodic on-site meetings in the DC/MD/VA National Capital Region and occasional travel to other project locations when contract needs require it; telework is permitted, with client-site presence as required.

Requirements

Bachelor’s degree in business, information management, library/information science, records management, public administration, legal studies, data management, information systems, or a related field; equivalent experience may be considered where contract requirements allow.
10+ years of relevant professional experience, including at least 6 years managing federal programs, projects, or task orders involving records management, ERM, FOIA/Privacy Act, litigation support, document management, digitization, information governance, data operations, or related services.
Demonstrated experience managing federal government contracts, task orders, or portfolios, including client communications, deliverable management, staffing, subcontractor coordination, performance reporting, financial awareness, risk management, issue resolution, and quality control.
Experience applying portfolio management practices to balance delivery performance, financial health, resource allocation, client priorities, risk, quality, and growth across multiple concurrent workstreams or engagements.
PMP certification, or active progress toward PMP with ability to obtain within 6 months of hire if contract requirements allow. PMP is strongly preferred and may be required for some assignments.
Strong working knowledge of federal records management requirements and NARA/OMB direction for electronic records, including records lifecycle concepts, disposition, metadata, digitization quality, and electronic records transfer considerations.
Working knowledge of FOIA and Privacy Act operations in a federal environment, including request processing, search adequacy, consultations/referrals, exemptions, redaction, production, backlog reduction, reporting, and quality assurance.
Working knowledge of litigation support or eDiscovery concepts, including legal holds, preservation, collection, processing, review, production, chain of custody, privilege/redaction workflows, and defensible audit trails.
Demonstrated understanding of how records management intersects with ERM/EHR platforms, data processing, metadata, data validation, quality control, accessibility/Section 508, workflow, reporting, FOIA production, litigation support, and information governance.
Proven consultative client presence with the ability to brief executives, facilitate workshops, ask strong discovery questions, manage expectations, and convert ambiguity into actionable plans.
Demonstrated ability to grow existing contracts or portfolios, identify and mature new contract opportunities, support capture/proposal efforts, contribute to recompete strategy, and collaborate with business development or account leadership.
Exceptional written and verbal communication skills, including the ability to prepare executive summaries, performance narratives, decision papers, presentations, SOPs, and client-ready recommendations.
Ability to work independently, take initiative, exercise sound judgment, protect sensitive information, and maintain trusted relationships in complex federal stakeholder environments.
Current residence in, or willingness to work from, the DC/MD/VA National Capital Region with telework permitted and client-site presence as required.

Nice To Haves

Experience with NARA Federal Electronic Records Modernization Initiative (FERMI), Universal ERM Requirements, Capstone, electronic records transfer, agency electronic records transition initiatives, or NARA digitization standards.
Experience supporting FOIA litigation, complex/sensitive FOIA requests, administrative appeals, Vaughn index support, declarations, document review protocols, or coordination with agency counsel/DOJ.
Experience with eDiscovery or litigation support platforms and workflows such as Relativity, Everlaw, Reveal, Logikcull, Nuix, Concordance, Clearwell, Microsoft Purview eDiscovery, or similar tools.
Experience with FOIA/public records case management or redaction tools such as FOIAXpress, GovQA/Granicus, NextRequest, ArkCase, Axon/Evidence.com, Adobe, or similar platforms.
Experience supporting health, benefits, regulatory, financial, law enforcement, mission-support, or other high-volume federal records environments; EHR familiarity is a plus where applicable.
Experience with document conversion, OCR/ICR, scanning operations, quality sampling, chain-of-custody controls, metadata schemas, data normalization, dashboards, and records reconciliation.
Experience with Section 508 remediation, accessible documents, accessible workflows, or ICT accessibility obligations in a federal environment.
Familiarity with tools such as SharePoint, Microsoft 365/Power Platform, ERM platforms, case management systems, records repositories, eDiscovery tools, workflow tools, BI dashboards, or data quality platforms.
Additional certifications such as CRM, IGP, CIPP/G, CEDS, RCA, Relativity certification, Lean Six Sigma, Agile/Scrum, ITIL, or relevant accessibility/data governance credentials.
Prior experience managing CPARS-sensitive delivery, QASP metrics, transition-in/transition-out activities, subcontractors, and distributed teams.
Track record supporting new federal contract wins, recompetes, task-order awards, or funded expansions through client intelligence, solution shaping, proposal support, oral presentation preparation, and transition planning.
Experience managing a book of business, client portfolio, or multi-workstream program with measurable outcomes for contract health, delivery maturity, client retention, expansion, or new work development.

Responsibilities

Serve as the senior accountable leader for one or more federal records, FOIA, Privacy Act, ERM, digitization, document management, accessibility, litigation support, or information governance contracts, task orders, and related workstreams.
Apply PMP and portfolio management best practices to manage work plans, integrated master schedules, staffing, budgets, deliverables, dependencies, portfolio roadmaps, risk registers, issue logs, change control, quality assurance, status reporting, and executive communications.
Manage contract and portfolio performance against statements of work, service-level expectations, QASP/performance measures, CPARS-impacting outcomes, subcontractor/partner obligations, revenue and margin objectives, burn rate, funding ceilings, and internal business objectives.
Manage the assigned portfolio as an integrated book of business, including task-order performance, staffing capacity, utilization, financial tracking, scope control, dependency management, risk mitigation, subcontractor coordination, client satisfaction, and growth pipeline visibility.
Lead client-facing consulting engagements, including needs assessments, stakeholder interviews, current-state/future-state analysis, operating model design, roadmap development, process improvement, and implementation planning.
Facilitate portfolio governance rhythms such as executive reviews, operating reviews, integrated status reporting, escalation forums, lessons-learned reviews, and portfolio-level performance dashboards.
Advise federal clients on modern records and information governance challenges, including NARA compliance, electronic records transition, ERM solution requirements, metadata, records schedules, disposition, digitization standards, data quality, defensible records lifecycle management, and information access obligations.
Oversee or coordinate FOIA and Privacy Act support functions, including request intake, search strategy, tasking, responsive-records identification, consultation/referral coordination, redaction workflows, exemption support, backlog reduction, case tracking, production quality control, and executive/client reporting.
Support litigation readiness and litigation support activities, including preservation workflows, legal hold coordination, custodian/source identification, chain-of-custody controls, eDiscovery collection/search/review/production support, privilege/redaction workflows, Vaughn index/declaration support where applicable, and defensible documentation of decisions and quality checks.
Integrate Section 508 and digital accessibility considerations into records, FOIA productions, document conversion, remediation, workflow, repository, and reporting solutions.
Oversee data-centric delivery activities, including document/data intake, classification, indexing, metadata capture, OCR/ICR quality, validation rules, exception handling, quality sampling, reconciliation, dashboards, and records transfer or production readiness.
Develop executive-ready briefing materials, talking points, dashboards, white papers, lessons learned, standard operating procedures, performance narratives, and risk/mitigation recommendations for government clients, partners, and internal leadership.
Identify, shape, and help win organic growth and new contract opportunities by understanding client missions, adjacent needs, pain points, contract vehicles, budget timing, FOIA/records backlog drivers, litigation exposure, accessibility gaps, agency modernization priorities, and upcoming acquisition activity.
Use portfolio-level insight to identify repeatable solutions, adjacent service lines, cross-agency patterns, recompete risks, and new funded opportunities that can become task-order expansions, bridge work, or new contracts.
Partner with business development, capture, pricing, recruiting, operations, legal/FOIA SMEs, records SMEs, data/technology SMEs, and subcontractors to develop solution concepts, staffing approaches, transition plans, win themes, past-performance narratives, oral presentation content, and proposal inputs for recompetes, task-order expansion, and new contract pursuits.
Lead, coach, and hold accountable project managers, records specialists, FOIA analysts, litigation support analysts, data/QA personnel, subcontractors, and partner teams across distributed work sites.
Promote innovation, inclusion, adaptive thinking, continuous improvement, and a practical bias toward measurable client value.
Maintain availability for periodic on-site meetings in the DC/MD/VA National Capital Region and occasional travel to other project locations when contract needs require it.