Senior Program Manager, Spares and RMA Supply Chain Architecture

Google•Atlanta, GA

1d•$188,000 - $274,000

About The Position

As a Program Manager at Google, you will lead complex, multidisciplinary projects from start to finish, working with stakeholders to plan requirements, manage schedules, identify risks, and communicate progress and deadlines with cross-functional partners. Projects may span offices, time zones, and hemispheres. The Spares and RMA Process and System Architecture function leads complex initiatives to scale Google's production compute infrastructure operations. This role focuses on supply chain transformation, process architecture, and system integration. You will formulate strategic roadmaps for Spares, Return Material Authorization (RMA), and Reverse Supply Chain operations, partnering with operations, software, and cross-functional teams to establish scalable first-party and third-party capabilities aligned with customer needs, delivery speed, cost, and quality metrics.

Requirements

Bachelor's degree in Supply Chain, Operations, Engineering, Business, a related technical field, or equivalent practical experience.
8 years of experience in program or project management.
6 years of experience in program management, supply chain operations, operations planning, or compute infrastructure deployment.
Experience leading cross-functional, multidisciplinary technical projects.

Nice To Haves

8 years of experience managing cross-functional or cross-team projects.
Experience in process architecture, systems integration, or supply chain transformation initiatives.
Experience defining product or process requirements and collaborating directly with software engineering teams.
Strong data analytics and stakeholder management skills, with a track record of driving consensus and facilitating change.

Responsibilities

Drive complex, multidisciplinary projects with operations and software teams to scale the planning and delivery of Google’s production compute infrastructure.
Oversee supply chain transformation initiatives, defining process architecture, user journeys, requirements, and implementation schedules.
Develop strategies for Spares, RMA, and Reverse Supply Chain operations to build scalable capabilities for dynamic supply chain requirements.
Develop operational goals aligned with customer needs and cost objectives, using analytical and quantitative methods to advance and integrate processes across functions.
Identify gaps, recommend process improvements, standardize policies, and work directly with software teams to prioritize product management efforts.