Supply Chain Program Manager

Apple • Cupertino, CA

2d

About The Position

The Supply Chain Program Manager supports Apple Channel’s global supply chain and aims to enhance the customer experience in Channel stores. The role develops and manages global strategies, owns the field team’s ordering platform, and develops and executes end-to-end demand and supply plans. Success is measured through fill rate, cost efficiency, and vendor performance; the role owns these metrics, reports them to leadership, and is accountable for improving them over time.

The position defines the global strategy for Apple Channel’s Brand Advocate Program and collaborates with stakeholders to implement the strategy and monitor performance. It manages the ordering platform experience for Channel Maintenance and NSO programs, including data issue triage and a roadmap for future enhancements. The role plans and analyzes maintenance-program demand, inventory, and usage to manage weekly and quarterly supply plans; serves as the primary contact for the 3PL vendor; manages sourcing and stocking decisions; and oversees global ancillary retrofits. It also resolves regional inventory escalations, supports fulfillment rollouts in new regions, and drives consistent business planning processes and operational improvements.

Requirements

• At least 5 years of experience in supply chain, project management, product planning, production control, and inventory management.
• Prior experience managing complex projects, including setting goals, meeting tight timelines, and executing roadmaps with cross-functional teams.
• Excellent communication skills and ability to collaborate with and influence internal and external stakeholders.
• Strong analytical and problem-solving skills.

Nice To Haves

• Very high attention to detail.
• Experience working with 3PL vendors or logistics partners.
• Familiarity with AI-assisted planning and forecasting tools.
• Bachelor’s degree in a Supply Chain or Operations discipline preferred.
• Master’s degree is a plus.

Responsibilities

• Define global strategy for Apple Channel’s Brand Advocate Program and collaborate with stakeholders to implement it and monitor performance.
• Own and manage the ordering platform experience for Channel Maintenance and NSO programs, triage data issues, coordinate resolution with cross-functional teams, and develop a roadmap for enhancements.
• Plan and analyze maintenance-program demand, inventory, and usage; develop and manage weekly and quarterly supply plans.
• Serve as the primary point of contact for the 3PL vendor, conduct recurring business reviews, and coordinate billing and invoice approvals.
• Manage sourcing and stocking decisions for security hardware and other maintenance elements, considering lead time, minimum order quantity, unit cost, and supplier qualification.
• Manage global ancillary retrofits, overseeing planning, execution, and timeline adherence across regions to support consistent implementation and minimize disruption to store operations.
• Resolve back-order and inventory escalations across regions.
• Support new-region fulfillment rollouts, including UAT setup, vendor onboarding, and go-live validation.
• Drive operational excellence and consistency across regions by implementing standard business planning processes and tools.
• Identify improvement opportunities, marshal resources, and drive projects to completion to achieve measurable benefits.
• Own supply chain performance metrics, report them to leadership, and improve fill rate, cost efficiency, and vendor performance over time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed