Supply Chain Program Manager

Apple•Cupertino, CA

About The Position

The Supply Chain Program Manager on Apple’s Channel Sales Program team drives change across Apple Channel’s global supply chain to enhance the customer experience in Channel stores. The role develops and manages global strategies, owns the field team’s ordering platform, and develops and executes end-to-end demand and supply plans. Success is measured through fill rate, cost efficiency, and vendor performance; the manager owns these metrics, reports them to leadership, and is accountable for continuous improvement. The role defines global strategy for Apple Channel’s Brand Advocate Program and collaborates with stakeholders to implement the strategy and monitor performance. It also manages the ordering platform experience for Channel Maintenance and NSO programs, including triaging data issues, resolving them with cross-functional teams, and developing a roadmap for enhancements. The manager plans and analyzes maintenance-program demand, inventory, and usage to create weekly and quarterly supply plans. The position serves as the primary contact for a third-party logistics (3PL) vendor, leads recurring business reviews, and coordinates billing and invoice approvals. It manages sourcing and stocking decisions for security hardware and other maintenance elements, considering lead time, minimum order quantity, unit cost, and supplier qualification. The manager oversees ancillary retrofits globally, resolves regional back-order and inventory escalations, supports new-region fulfillment rollouts, and drives consistent business planning processes and tools across regions. The role identifies improvement opportunities, marshals resources, and delivers projects with measurable benefits.

Requirements

5+ years of experience in supply chain, project management, product planning, production control, and inventory management.
Prior experience managing complex projects, including setting goals, meeting tight timelines, and executing roadmaps with cross-functional teams.
Excellent communication skills and the ability to collaborate with and influence internal and external stakeholders.
Strong analytical and problem-solving skills.
Very high attention to detail.

Nice To Haves

Experience working with 3PL vendors or logistics partners.
Familiarity with AI-assisted planning and forecasting tools.
BS/BA degree in a Supply Chain or Operations discipline preferred.
Master’s degree is a plus.

Responsibilities

Define and set global strategy for Apple Channel’s Brand Advocate Program, and collaborate with stakeholders to implement the strategy and monitor performance.
Own and manage the ordering platform experience for Channel Maintenance and NSO programs.
Triage ordering-platform data issues and partner with cross-functional teams to resolve them.
Develop a roadmap for future ordering-platform enhancements.
Plan and analyze maintenance-program demand, inventory, and usage; develop and manage weekly and quarterly supply plans.
Own fill-rate, cost-efficiency, and vendor-performance metrics, report them to leadership, and improve them over time.
Serve as the primary point of contact for the 3PL vendor; run recurring business reviews and coordinate billing and invoice approvals.
Manage sourcing and stocking decisions for security hardware and other maintenance elements, including lead time, minimum order quantity, unit cost, and supplier qualification.
Manage ancillary retrofits globally, overseeing planning, execution, and timelines across regions to ensure consistent implementation and minimal disruption to store operations.
Resolve back-order and inventory escalations across regions.
Support new-region fulfillment rollouts, including UAT setup, vendor onboarding, and go-live validation.
Implement standard business planning processes and tools to drive operational excellence and consistency across regions.
Identify improvement opportunities, marshal resources, and drive projects to completion to achieve measurable benefits.