Sr. Program Manager - Process & Systems Enablement

Nextpower•Fremont, CA

1d•$150,000 - $170,000

About The Position

The Senior Program Manager, Internal Processes & Sales Operations develops, launches, and improves internal processes and operational tools supporting R&D and Sales Operations. This individual contributor coordinates work across Engineering, Product Management, Supply Chain, Sales Operations, Business Systems, and Software Development, translating business needs into clear processes, project plans, and operating routines. The role leads cross-functional follow-through for process and tool launches, from requirements and timelines through actions, communications, training, and adoption. It also coordinates day-to-day operations and improvements for tools and enterprise systems such as quoting platforms, CRM, and ERP. Working with Sales, Software Development, and Business Systems, the Senior Program Manager tracks issues and service expectations and ensures Sales has the information needed to prepare timely, accurate customer quotes.

Requirements

Bachelor’s degree in business, engineering, operations, supply chain, information systems, or a related field, or equivalent experience.
At least 8 years of experience in program management, product operations, sales operations, business operations, process improvement, or a related area.
Experience coordinating cross-functional projects involving several teams and competing priorities.
Experience translating business requirements into system configurations, workflow changes, enhancements, or implementation plans in partnership with Business Systems or software teams.
Demonstrated ability to document, implement, and improve business processes.
Experience creating and maintaining project plans, timelines, milestones, dependencies, and action logs.
Working experience with Jira or a similar project and work-tracking tool.
Excellent written and verbal communication skills, including the ability to facilitate discussions and clearly communicate decisions, actions, and risks.
Ability to influence and coordinate work across teams without direct authority.

Nice To Haves

Experience supporting a business application, software-enabled process, or operational tool, including coordinating issue resolution and enhancement requests.
Familiarity with Product Management, Sales Operations, quoting, product development, or commercialization processes.

Responsibilities

Develop, document, and improve internal processes and workflows across Sales Operations, Engineering, Product Management, and Supply Chain.
Coordinate cross-functional process and tool launches from requirements through implementation and adoption.
Build and maintain project plans, timelines, milestones, dependencies, risks, and action items using Jira and other project-tracking tools.
Facilitate working sessions to clarify requirements, align teams, resolve open questions, and confirm owners and next steps.
Coordinate operational support and enhancements for the quoting tool, connecting Sales, Software Development, and Business Systems.
Track tool issues, requests, and service-level commitments; follow up with responsible teams and communicate status and impacts to stakeholders.
Ensure Sales has timely access to product, configuration, pricing, and other information needed to prepare customer quotes.
Partner with Business Systems, Software Development, and functional teams to define requirements and implement, configure, and improve enterprise applications such as ERP, CRM, and quoting tools.
Develop process documentation, training materials, communications, and other resources that support consistent use of new processes and tools.
Monitor adoption and performance, identify recurring gaps or handoff issues, and coordinate practical improvements.
Provide clear, concise status updates and escalate schedule, service, or readiness risks when needed.