Manager, CRM & Program Enablement

Points of Light• Remote, Remote, US, Remote

3d•$55,000 - $60,000•Remote

About The Position

The Manager, CRM and Program Enablement serves as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit and Impact Programs. The role gathers program requirements, supports approved Salesforce workflows, maintains program data and reporting, provides role-based training and user support, and coordinates assigned meetings, operational handoffs, Corporate Service Council contracts and reporting, and other program enablement support. Additional requests are scoped and prioritized with the Senior Director alongside ongoing responsibilities. The position translates operational needs into practical Salesforce and process improvements, maintains reliable data and documentation, and supports consistent execution across both client teams. It partners with the Senior Director, Salesforce Platform and Governance, and Enterprise Operations Group leadership on requirements, priorities, system changes, testing, and implementation. Points of Light is a remote-first organization; the role may be based in any U.S. location in the Eastern or Central time zone in a market with a major airport, with Atlanta, Georgia preferred. Atlanta-based employees may provide onsite office support as needed.

Requirements

3–5 years of experience in CRM enablement, program operations, project coordination, database management, or a related field.
Experience using Salesforce or a comparable CRM.
Experience coordinating cross-functional workflows, meetings, and documentation.
Strong proficiency in Microsoft Office and SharePoint.
Ability to create a welcoming work environment for all.
Strong CRM skills, including data stewardship, reporting, and user support.
Ability to translate business needs into clear process and system requirements.
Excellent project coordination, meeting facilitation, documentation, and follow-through skills.
Proficiency in maintaining accurate program and contract-support records across multiple stakeholders.
Proven analytical and problem-solving skills with a practical continuous-improvement mindset.
Clear written and verbal communication skills for technical and non-technical audiences.
Ability to manage competing priorities and escalate risks or unclear ownership appropriately.
Service-oriented judgment while maintaining process and data standards.

Nice To Haves

Experience building Salesforce or comparable CRM reports or dashboards.

Responsibilities

Coordinate assigned Corporate Programs, Nonprofit and Impact Programs, and cross-functional meetings, including scheduling, materials, decision and action tracking, and follow-through.
Maintain related standard operating procedures, documentation, and SharePoint resources.
Manage routine operational handoffs through agreed workflows and provide Finance with complete and timely program information needed for invoicing and revenue recognition; Finance retains responsibility for accounting decisions.
Prepare Corporate Service Council membership contracts using approved templates and coordinate supporting documentation and handoffs required for approval, signature, invoicing, and revenue recognition.
Provide related Corporate Service Council reporting and operational support as needed.
Translate program needs into clear Salesforce requirements and support rollout and adoption of approved workflows with the Senior Director, Salesforce Platform and Governance.
Maintain program data quality, reports, and dashboards; develop reports as needed; and monitor adoption and data completeness.
Provide role-based Salesforce training to Programs teams and monitor adoption, data completeness, and consistent use of agreed processes.
Serve as the primary business-facing CRM resource for Corporate Programs earned-income users, providing day-to-day process support and troubleshooting, and preparing relevant program data to inform sales conversations.
Work with the supervisor and Enterprise Operations Group leadership to assess enablement requests and recommend priorities based on impact, feasibility, client needs, and approved enterprise priorities; document requirements and acceptance criteria.
Partner with the Senior Director, Salesforce Platform and Governance on configuration, integrations, releases, testing, and technical implementation.
Test and validate system changes with affected users before adoption and maintain process documentation and role-based guidance.
As assigned, serve as project manager for time-bound cross-functional Tiger Teams with a defined purpose, executive sponsor, scope, capacity plan, and end date.
Support additional CRM and program operations requests and contribute to projects, with scope and priority agreed with the Senior Director alongside existing responsibilities.
If Atlanta-based, provide onsite Points of Light office support as needed.