Senior Program Manager

Quest Diagnostics•Chantilly, VA

1d•Hybrid

About The Position

The Senior Program Manager manages a variety of medium to high complexity, duration tactical projects/programs spanning across multiple IT systems and cross-functional business areas across Quest Diagnostics. This role partners closely with IT application teams, database and integration teams, Clinical Solutions Franchise, Business Development, Operations, Commercial, and Client Services to deliver client-facing initiatives from initiation through closeout. This role typically manages three to five concurrent projects involving enterprise systems, system integrations, software development, data flows, and operational readiness, with moderate to high complexity considering total cost, financial impact, systems impacted, regulatory considerations, and coordination with internal and external stakeholders. This is a Hybrid position. (3 days onsite, 2 days work from home) Preference will be given to someone residing close to one of our Major labs in (Pittsburgh, PA; Houston, TX Lenexa, KS; Marlborough, MA; Dallas, TX; Wooddale, IL, Tampa, FL; Chantilly, VA; Clifton, NJ, San Juan Capastrino, CA) Internal Grade: 51

Requirements

Demonstrated experience leading projects from initiation to completion in a matrixed organization preferably in IT or technology-enabled environments (6+ years’ experience)
Experience managing projects involving multiple systems, integrations, and cross-functional teams
Proven ability to manage client-facing initiatives and external stakeholder relationships
Familiarity with project management tools such as Smartsheet, Jira, MS Project, or similar
Experience supporting Marketing, Product Development and IT efforts in Health Care Sector desired
Perform job duties with frequent interruptions or distractions
Adjust priorities quickly as circumstances dictate.
Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
Maintain composure under pressure
Performs a variety of duties, often changing from one task to another
Ability to comprehend and follow verbal or written instructions
Using effective verbal communication
Using effective written communication
Concentrate on tasks
Ability to making decisions
Examine/observe details
Sound planning and organizational skills; results and process-oriented
Strong written and verbal communication skills across multiple formats: formal presentations, facilitation of virtual meetings using conference calls and computer-based presentation tools, e-mails, and memos
Competent with MS office applications (Project, Word, PowerPoint, Visio, Excel)
Composed when faced with conflict or difficult issue.
Able to manage conflict/difficult issue to conclusion with occasional manager support
Sound negotiation and decision-making skills
Solid interpersonal skills. Able to build relationships with others
Accountable, tactical and flexible
Able to learn new concepts with occasional manager support
Ability to work independently with occasional supervision
Ability to operate in a dynamic environment and adapts to change; must have ability to promote and build teamwork; exhibits assertiveness, leadership and commitment to meeting project goals and objectives
Basic analytical skills
Established use of project tools and methodology

Nice To Haves

PMP Certified Project Management (externally administered by the Project Management Institute) a plus
Formal training continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean) a plus

Responsibilities

Applies Project Management principles and tools in their daily work to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.
Demonstrates ability to use continuous improvement, risk management and change management tools.
Works in close partnership with IT, CS Franchise, Operations, Commercial, Database, and Client Services teams to design and execute optimized, client-facing solutions.
Ensures seamless transitions from design and development through implementation and operational handoff.
Provides comprehensive written and verbal status updates to leadership, project/program sponsor and key stakeholders for key projects and programs.
Collaborates and manages process improvement(s) at a department level and across functional areas that impact project execution.
Leads projects and working teams to effectively initiate, plan, execute, monitor and close projects.
Acts as the primary contact for project team related information.
Develops and executes project plans, milestone charts, project documentation and scorecards according to requirements defined and approved by sponsor.
Partners with product owner to ensure all defined business and technical requirements are fully understood, planned, and executed.
Facilitates project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders to quickly achieve tactical objectives.
Manages project deliverables in accordance with approved schedules.
Analyzes critical path, proactively identifying issues and raising/facilitating resolution with cross-functional team.
Drives visibility to gaps impacting overall schedule.
Escalates roadblocks to leadership for resolution as appropriate.
Performs root cause analysis using CI tools (e.g., 5 whys, lessons learned).
Documents and communicates project shortfalls.
Takes corrective action as necessary w/ support of manager.
Shares/leverages knowledge of various tools, concepts and practices foundational to Project Management in order to effectively utilize the tools and methodologies into our normal way of doing things.
Responsible for project performance, risk management, administration and issue resolution for the functional team.
Proactively escalates issues and roadblocks to leadership and drives resolution across IT and business teams
Communicates effectively with project sponsors, leaders, and client stakeholders in order to manage expectations.
Manages changes to project scope, cost and schedule via formal change management process.
Utilizes risk management tool to identify project risks.
Guides team members through issues and constraints.
Serves as a change agent to drive teams toward success.
Tracks cost, budget, resources, plan and schedules and manage changes at project level as appropriate.
Ensures project artifacts are collected, documented and stored for audit and lessons learned purposes.
Collaborates with external vendors to plan and execute project requirements.
Ensures open line of communication in place for timely updates.
Actively participates in PM Community and supports continuous improvement initiatives.
Assists with documentation of business processes that impact project planning and execution.