Senior Program Manager

EDB

2d • Remote

About The Position

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
Join our team as the Program Manager for the Pioneer Program, our elite team of EDB Postgres AI experts who work with our most strategic partners to define solutions that enable high-value outcomes for our most strategic customers across their data estate.
Delivering on this mission requires seamless execution from our team of technical experts as well as our broad set of internal stakeholders (product, engineering, CX, Sales..) and tight alignment with our external (customer, partner) stakeholders. You will be responsible for keeping these stakeholders aligned and co-ordinated so that we deliver the highest value at the right time for our customers.
To achieve this mission you will need the ability to gather and understand key requirements, identity risk, challenges and opportunities; and use your exceptional organization skills to keep the team focused on executing against measurable results. The ability to balance strategic and tactical objectives, working across customers and internal teams, while ensuring we are holding ourselves accountable will be core to success.

Requirements

• 7+ years of technical solutions, product management, services management and/or consulting experience
• Experience engaging with multiple stakeholders across functions in sales, services, product and engineering
• Ability to quickly develop a perspective, refine with discussions and execute with urgency
• Demonstrated experience in fostering deep stakeholder relationships and solutions
• Evidence of influencing product/service improvements based on customer feedback
• Proven ability to create and manage technical tools and assets to support team execution and delivery

Responsibilities

• Ability to influence cross-functional leaders and teams to create a better customer outcome
• Ensure tight alignment, tracking and hand-off between key internal teams to maintain execution excellence with our customers.
• Define and create our operating model/plans, including our approach with engaging customers, internal teams and driving to successful outcomes
• Develop tight relationships with Product, Engineering, CX and Operations to ensure our deliverables are reviewed, signed-off and aligned with broader company roadmaps
• Identify resource needs, gaps and challenges keeping us one-step ahead of potential issues
• Provide timeline and relevant status across key stakeholders and leadership to ensure risks are flagged early and addressed before impacting our schedule(s)
• Define project plans, timelines and deliverables to keep the team organized and executing effectively
• Foster approaches that increase the leverage of our work, enabling re-use across multiple accounts and organizations where applicable.

Benefits

• EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
• We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026!
• Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed