Senior Program Manager

Blueprint Studios•Brisbane, CA

4h•Onsite

About The Position

The Senior Program Event Manager at Blueprint Studios is responsible for overseeing and managing event project plans and timelines, leading client and internal meetings, and driving deliverables to meet milestones. This role involves managing all aspects of venue communication, coordinating with outside vendors, and developing event budgets. The manager will also lead site inspections, coordinate sponsor shipping, and oversee on-site program operations. A key aspect of the role is taking ownership of the planning and execution of all assigned events from start to finish. The Senior Program Event Manager will provide leadership and guidance to team members, proactively introduce new ideas and improved processes, and mentor team members in event execution and professional development. Additionally, they will manage event budgets, invoicing, payment schedules, and cost savings reports, ensuring clear communication across all internal and external teams and maximizing profitability while adhering to budget constraints. The role also involves standardizing training for managed teams, creating financial reports, collaborating with finance, and managing team KPIs.

Requirements

Bachelor's degree in Event Management, Hospitality Management, or a related field.
At least 7-10 years of experience in event management or program management, with a proven track record of success.
At least 3-5 years of experience managing a team of Program Managers and/or Event Coordinators.
Strong leadership skills, with the ability to motivate and inspire a team.
Excellent organizational skills, with the ability to manage multiple projects and deadlines.
Exceptional customer service skills, with the ability to build and maintain strong client relationships.
Excellent communication skills, both written and verbal.
Ability to work under pressure and in a fast-paced environment.
Strong problem-solving skills

Responsibilities

Capable of overseeing a team of four or more individuals.
Oversee and manage event project plan/timeline.
Lead client and internal meetings, including regular status meetings, pre-program walkthroughs, onsite meetings, and post-program debriefs.
Drive client and internal team deliverables to meet timeline milestones.
Manage all aspects of venue communication and coordination, including diagrams for food & beverage, electrical, and internet.
Manage outside vendors and coordinate vendor communication.
Coordinate content, graphic development, and production of all program collateral (i.e. agenda, conference guide, program of events, etc.) and signage.
Develop budgets, coordinate itineraries, and lead site inspections.
Coordinate Sponsor shipping procedures and arrangements pre and post-program – when applicable.
Oversee on-site program operations.
Manage final billing and presentation of the final bill to the client.
Assume ownership in leading the planning and execution of all assigned events.
Daily interface with the client on assigned events.
Conceptualize and lead strategic events, ensuring every aspect of the event is aligned with the client’s overall event objective.
Serve as a team leader and bring leadership and guidance to team members in the department.
Lead sponsor relationships and other efforts, including the development of relevant documents like exhibitor kits, prospectus development, shipping forms, etc.
Proactively bring new ideas and improved processes to the team to streamline internal team operations and enhance the client experience.
Identify other team members' hard-skill training needs and communicate needs to the Event Director.
Mentor and guide team members in the skills required for the successful execution of events and professional development.
Manage event budgets, invoicing, schedules of payments, and cost savings reports.
Oversee the overall program agenda, ensuring communication across all internal and external teams.
Ensure adherence to event checklist guidelines to ensure consistency and quality across all events.
Maximize profitability while managing events within budget.
Standardize training for all managed teams to ensure consistency in execution and service delivery.
Create and manage financial reporting for events, including tracking estimated vs. actual expenses, revenue, and profit margins.
Collaborate with finance and accounting departments to ensure accurate and timely financial reporting.
Manage team KPIs (Key Performance Indicators), including tracking and reporting on metrics such as client satisfaction, event success rates, and team productivity.
Develop and implement strategies to improve team KPIs and ensure overall team success.
Other duties as assigned.