Senior Program Manager - Hope Hall

VOA Illinois•Melrose Park, IL

21d•Onsite

About The Position

Hope Hall is a traditional housing facility that utilizes the Safe Haven model. The program is designed to reach men and women who have been living on the streets for some time and have been unable to find success within the general shelter system for a variety of reasons including mental illness and/or substance use disorder. We provide: Housing navigation and placement assistance to help Veterans locate safe, affordable housing Personalized service plans developed in collaboration with Veteran Services staff Connections to community resources including healthcare, employment services, and financial assistance Landlord engagement and housing advocacy to expand housing opportunities for Veterans Housing stability support including case management, referrals, and ongoing service coordination Outreach and partnerships with community organizations and local Veteran service providers Education and guidance on tenant rights, housing resources, and long-term housing stability Our goal is to help Veterans achieve safe and stable housing, strengthen self-sufficiency, and successfully overcome housing instability so they can thrive in their communities.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, or related field from an accredited college or university and at least four years of related clinical experience
Minimum of 2+ years supervisory experience, case management, human services or working with vulnerable populations
Experience with trauma-informed care and leveraging community resources
Possess strong leadership skills, work effectively with diverse populations and manage sometimes unpredictable crisis situations.
Requires flexibility to work day and evening hours, including possible weekends and holidays as needed and be available on call 24 hours per day, 7 days per week.
Strong communication, collaboration, and de-escalation skills
Proficiency in Microsoft Office and documentation systems

Nice To Haves

Familiarity with local social service resources
Experience supporting veterans and military-connected individuals
have a passion for working with Veterans who have experienced chronic homelessness
Preference is given to qualified applicants who are Veterans

Responsibilities

Responsible for all supervisory functions for Engagement Specialists and Service Coordinator (8 full and part time direct reports).
Monitor, direct or perform day- to-day operations of the program to ensure that policies, procedures and protocols are being followed, that goals and objectives are being met and that services and projects are being accomplished efficiently and effectively.
Provide outreach, build and maintain strong relationships with community partners, specifically focusing on identifying referrals of Veterans for Hope Hall intakes.
Maintain a positive working relationship with the VA Liaison ensuring adherence to contract expectations and performance measurements.
Work collaboratively with Service Coordinator to facilitate all intakes and discharges within prescribed timeframes.
Work collaboratively with internal counterparts for referrals to other departments and case coordination for mutual clients being serviced in another VOA Illinois program.
Ensure the preparation and entry of required data to maintain contract compliance, service monitoring and tracking.
Actively contribute to the building and maintaining of a healthy and successful organizational culture.
Maintain a flexible schedule with the Service Coordinator to provide on-site support 7 days per week and be available 24 hours per day to provide support for staff and residents, including maintaining health and safety at Hope Hall.
Coordinate with landlord and contractors to maintain the property.
Monitor all budgetary aspects including monthly billing, expenditures and payroll approvals.
Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups
All other duties assigned