Program Manager - EOVS/HOPE
About The Position
The Program Manager, EOVS/HOPE is responsible for the leadership, coordination, and successful execution of all Executive Office of Veterans Services (EOVS)/Housing Outreach-to-Placement Effort (HOPE)-funded activities across Massachusetts. This includes managing teams, overseeing service delivery, maintaining compliance with EOVS/HOPE guidelines, and strengthening partnerships that support Veteran housing stability. The Program Manager provides day-to-day leadership across assigned service areas and works closely with staff, housing providers, community partners, and Veteran-serving organizations to support effective program delivery and positive housing outcomes. This role requires regular presence at assigned EOVS/HOPE program locations based on operational needs. This position requires flexibility, reliable transportation, and the ability to support operations across assigned service areas.
Requirements
- Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred. Equivalent directly related experience may be considered in place of formal education.
- Minimum of three (3) years of experience in homeless services, housing services, Veteran services, social services, behavioral health, or another closely related human services field.
- Strong leadership, organizational, communication, documentation, and problem-solving skills.
- Ability to manage multiple priorities and program responsibilities across multiple service areas.
- Ability to work professionally and collaboratively with Veterans, program staff, organizational leadership, housing providers, community agencies, and other stakeholders.
- Ability to provide guidance and support in complex client or program situations.
- Strong attention to documentation, reporting, deadlines, and compliance requirements.
- Proficiency with Microsoft Office and electronic documentation systems.
- Valid driver’s license and reliable transportation.
- Must be able to travel regularly throughout assigned EOVS/HOPE service areas.
- Must pass a background check.
Nice To Haves
- Experience with homelessness prevention, rapid re-housing, housing stabilization, supportive housing, Veteran services, or related housing-focused human service programs.
- Experience with EOVS-funded programs, HOPE, SSVF, VA programs, or similar Veteran housing initiatives.
- Experience using HMIS or similar case management/data systems.
- Minimum of one (1) year of supervisory or management experience in human services, housing, behavioral health, Veteran services, or a related setting preferred.
- Experience supporting program compliance, documentation quality, audits, monitoring visits, grant deliverables, or performance reporting.
- Military or Veteran experience is not required but is strongly valued.
- Demonstrated commitment to serving Veterans and helping remove barriers to housing stability.
Responsibilities
- Lead day-to-day operations of the EOVS/HOPE program across Massachusetts.
- Ensure full compliance with EOVS/HOPE grant guidelines, licensing requirements, and organizational policies.
- Implement effective strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing placement for Veterans.
- Supervise and support assigned EOVS/HOPE staff across multiple service areas.
- Conduct regular team meetings, case reviews, and training to support collaboration, communication, and professional development.
- Provide guidance for complex cases and ensure effective use of internal and community-based resources.
- Monitor quality of service delivery from intake through service planning and housing retention.
- Oversee community advocacy efforts and delivery of wraparound support services.
- Ensure compliance with EOVS/HOPE and Homeless Management Information System (HMIS) documentation and data entry standards.
- Develop and maintain partnerships with housing providers, social service agencies, and Veteran-focused organizations.
- Represent Veteran Pathways of New England at outreach events, stakeholder meetings, and Veteran service forums.
- Prepare and submit required reports in accordance with EOVS/HOPE grant requirements.
- Track program performance metrics and contribute to continuous improvement initiatives.
Benefits
- Meaningful work directly supporting Veterans and their families.
- Comprehensive health and dental benefits package.
- 403(b) retirement plan.
- Generous Paid Time Off (PTO) policy, including holidays.
- Opportunities for training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
