Senior Program Manager – Salesforce Program Delivery

Expleo • Minneapolis, MN

15h • Hybrid

About The Position

Trissential is hiring a Sr Program Manager– Salesforce Program Delivery to join our client's team and drive the successful execution of enterprise-scale Salesforce initiatives. This is an opportunity to lead highly visible Salesforce and related programs, influence executive stakeholders, and help shape strategic business outcomes. Lead large-scale Salesforce programs directly impacting strategic transformations impacting business operations and customer experience. Partner with executives, business stakeholders, architects, vendors, and technology teams to influence strategic decisions. Own program governance, financial oversight, risk management, and delivery execution across multiple workstreams. Work in a collaborative, highly cross-functional environment where facilitation, leadership, and communication are valued. Lead a multi-year Salesforce transformation central to modernizing customer and revenue operations. Operate at both strategic and execution levels, driving program outcomes while maintaining leadership visibility. Enjoy a stable schedule with regular business hours, no on-call responsibilities, and minimal travel requirements.

Requirements

• 8+ years of program and/or project management experience leading complex business and IT initiatives
• Demonstrated experience delivering enterprise Salesforce programs or projects
• Strong understanding of the Salesforce delivery lifecycle, including release planning, testing, business readiness, and deployment activities
• Experience managing multiple workstreams, dependencies, budgets, timelines, and stakeholder groups simultaneously
• Exceptional executive communication and presentation skills
• Strong financial management experience including forecasting, budgeting, variance analysis, and resource planning
• Experience facilitating cross-functional teams and driving alignment without direct authority
• Proven vendor management and third-party coordination experience
• Strong risk management, issue management, dependency tracking, and governance capabilities
• Ability to thrive in ambiguous environments while creating structure and maintaining momentum

Nice To Haves

• Experience supporting Salesforce implementations, enhancements, integrations, or CRM transformation initiatives
• Experience managing managed service transitions or large enterprise CRM programs
• Previous experience working within highly matrixed enterprise environments
• Exposure to Agile, Scrum, SAFe, or hybrid delivery methodologies
• Experience presenting to executive leadership and steering committees
• Salesforce ecosystem knowledge and familiarity with platform architecture concepts

Responsibilities

• Define and manage program scope, objectives, milestones, schedules, and delivery roadmaps
• Develop and maintain integrated program plans and executive-level reporting
• Influence strategic direction of Salesforce initiatives in partnership with executive stakeholders
• Accountable for program-level outcomes across scope, schedule, financials, and business value realization
• Partner with Salesforce product owners, business stakeholders, vendors, architects, and delivery teams
• Support successful execution across requirements, design coordination, testing, release planning, deployment readiness, and stabilization activities
• Ensure risks, decisions, dependencies, and business impacts are documented and communicated effectively
• Manage program forecasting, budget tracking, variance reporting, and cost oversight
• Coordinate internal resources and external vendor staffing requirements
• Monitor resource constraints and capacity planning to keep delivery efforts on track
• Facilitate steering committees, executive updates, status reviews, planning sessions, and decision forums
• Act as the central point of coordination between technology teams, business stakeholders, leadership, and vendors
• Drive clarity around ownership, action plans, decisions, and next steps
• Identify and proactively manage program-level risks, issues, assumptions, and dependencies
• Escalate concerns related to scope, schedule, budget, quality, resources, or business readiness
• Track mitigation plans through resolution and ensure accountability across all stakeholders
• Deliver concise, executive-ready communications and status reporting
• Support adherence to established project and program management standards
• Promote consistent delivery governance, documentation practices, and operational excellence

Benefits

• Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off
• Hybrid Flexibility
• Leadership Exposure
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior