Senior Program Manager – Salesforce Program Delivery

Expleo•Minneapolis, MN

5d•$81 - $91•Hybrid

About The Position

Trissential is hiring a Sr Program Manager– Salesforce Program Delivery to join our client's team and drive the successful execution of enterprise-scale Salesforce initiatives. This is an opportunity to lead highly visible Salesforce and related programs, influence executive stakeholders, and help shape strategic business outcomes. This role involves leading large-scale Salesforce programs directly impacting strategic transformations affecting business operations and customer experience. The ideal candidate will partner with executives, business stakeholders, architects, vendors, and technology teams to influence strategic decisions, own program governance, financial oversight, risk management, and delivery execution across multiple workstreams. The role operates in a collaborative, highly cross-functional environment where facilitation, leadership, and communication are valued, leading a multi-year Salesforce transformation central to modernizing customer and revenue operations. The role requires operating at both strategic and execution levels, driving program outcomes while maintaining leadership visibility. The position offers a stable schedule with regular business hours, no on-call responsibilities, and minimal travel requirements.

Requirements

8+ years of program and/or project management experience leading complex business and IT initiatives
Demonstrated experience delivering enterprise Salesforce programs or projects
Strong understanding of the Salesforce delivery lifecycle, including release planning, testing, business readiness, and deployment activities
Experience managing multiple workstreams, dependencies, budgets, timelines, and stakeholder groups simultaneously
Exceptional executive communication and presentation skills
Strong financial management experience including forecasting, budgeting, variance analysis, and resource planning
Experience facilitating cross-functional teams and driving alignment without direct authority
Proven vendor management and third-party coordination experience
Strong risk management, issue management, dependency tracking, and governance capabilities
Ability to thrive in ambiguous environments while creating structure and maintaining momentum

Nice To Haves

Experience supporting Salesforce implementations, enhancements, integrations, or CRM transformation initiatives
Experience managing managed service transitions or large enterprise CRM programs
Previous experience working within highly matrixed enterprise environments
Exposure to Agile, Scrum, SAFe, or hybrid delivery methodologies
Experience presenting to executive leadership and steering committees
Salesforce ecosystem knowledge and familiarity with platform architecture concepts

Responsibilities

Define and manage program scope, objectives, milestones, schedules, and delivery roadmaps
Develop and maintain integrated program plans and executive-level reporting
Influence strategic direction of Salesforce initiatives in partnership with executive stakeholders
Accountable for program-level outcomes across scope, schedule, financials, and business value realization
Partner with Salesforce product owners, business stakeholders, vendors, architects, and delivery teams
Support successful execution across requirements, design coordination, testing, release planning, deployment readiness, and stabilization activities
Ensure risks, decisions, dependencies, and business impacts are documented and communicated effectively
Manage program forecasting, budget tracking, variance reporting, and cost oversight
Coordinate internal resources and external vendor staffing requirements
Monitor resource constraints and capacity planning to keep delivery efforts on track
Facilitate steering committees, executive updates, status reviews, planning sessions, and decision forums
Act as the central point of coordination between technology teams, business stakeholders, leadership, and vendors
Drive clarity around ownership, action plans, decisions, and next steps
Identify and proactively manage program-level risks, issues, assumptions, and dependencies
Escalate concerns related to scope, schedule, budget, quality, resources, or business readiness
Track mitigation plans through resolution and ensure accountability across all stakeholders
Deliver concise, executive-ready communications and status reporting
Support adherence to established project and program management standards
Promote consistent delivery governance, documentation practices, and operational excellence