Salesforce Delivery Lead

Honda Canada Inc.•Markham, ON

5d•CA$108,034 - CA$128,290•Hybrid

About The Position

The primary responsibility of the Delivery Lead is to drive the successful delivery of projects and support day-to-day IT delivery activities across the organization. This role ensures that technology solutions and digital platforms are delivered effectively and operate optimally to support business operations, dealer operations, enhance customer experience, and enable stakeholder and partner engagement. The Delivery Lead is accountable for coordinating project teams, aligning delivery with business objectives, and maintaining high standards of quality, efficiency, and execution, including leading modernization initiatives to evolve legacy systems and platforms into scalable, future-ready solutions. This role acts as a bridge between business stakeholders, product owners, and technical development teams, translating functional requirements into technical deliverables, driving execution, and ensuring high-quality, on-time, and cost-effective delivery. The Delivery Lead enforces SDLC governance (Honda J-flow), ensures adherence to architectural standards, and enables teams to deliver scalable and maintainable solutions on the Salesforce platform. The role requires a strong understanding of Salesforce platform capabilities, including integration patterns and data models, as well as familiarity with Agentic AI technologies (e.g., Salesforce Agentforce or similar AI-driven frameworks) to support the delivery of intelligent, scalable, and modern solutions.

Requirements

Bachelors or Masters required - Computer Science, Information Technology, Engineering or Mathematics focus preferred
IT Experience of 5-8 years
Have managed project teams / departments greater than 3 people
Project Management and Production Support experience
Previously managed medium to large projects
Conflict Resolution
Strong troubleshooting and problem-solving skills
Ability to multitask – manage 2-3 project simultaneously
Experience with usage of AI in day to day work
Various technical skills and understandings (based on specific functions to be managed), Customer Service, Communication, People Leadership
Project Management
Good understanding of IT technologies (Application Development, Web Technologies, Databases, Integration and Network / Security protocols
Salesforce Technical Knowledge
Agentic Technologies (Salesforce Agentforce)

Nice To Haves

Project Management Professional (PMP) or Certified ScrumMaster (CSM) or equivalent Agile certification preferred
Sales, MuleSoft or Data Management Certification preferred

Responsibilities

Lead 2–3 concurrent projects with full ownership of scope, timeline, cost, and quality
Ensure end-to-end delivery from requirements through design, development, testing, and deployment
Establish and manage project plans, milestones, and deliverables
Lead modernization initiatives, including system upgrades, platform transformations, and migration of legacy capabilities to modern architecture.
Translate functional user stories into technical user stories for development teams
Ensure requirements are clear, complete, and aligned with architecture and platform capabilities
Collaborate with Product Owners and Business Analysts to refine backlog and priorities
Partner with System Design Team (Architecture) to ensure solutions align with enterprise standards and target architecture
Validate design decisions across Salesforce platform, Integration patterns (e.g., MuleSoft or equivalent), and Data flows and AI / Agentic components
Ensure modernization efforts align with enterprise architecture roadmap and long-term platform strategy
Work with technical teams to Create work breakdown structures (WBS) and Develop effort estimates and delivery plans.
Track Burn-down / velocity, Resource utilization, Project cost vs. plan
Lead Agile ceremonies such as Daily standups (scrums), Sprint planning and Reviews and retrospectives
Remove blockers and support teams in resolving issues
Ensure Jira is accurate, up-to-date, and reflects real-time delivery status
Communicate with Product Owners, Business stakeholders, and Senior management
Maintain and report Project status and RAID logs (Risks, Assumptions, Issues, Dependencies)
Provide clear, concise, and actionable updates
Ensure adherence to SDLC processes (approval gates, implementation plans) and Governance and compliance standards
Drive quality through Design reviews, Code quality expectations, and Testing alignment (SIT/UAT support)
Any other duties as assigned by manager.