Senior Program Manager, Risk & Fraud

Etsy•New York, NY

2d•Hybrid

About The Position

The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of strategic programs that strengthen Etsy’s fraud defenses! You will create durable, repeatable ways of working across the organization and our cross-functional partners. You’ll operate as a hands-on program owner: framing problems, structuring work, aligning collaborators, and driving execution from idea through launch and post-launch optimization. These programs will focus on key risk areas including but not limited to Seller Fraud, Buyer Fraud, Marketplace/Collusive Fraud, Merchant Risk, and Account Takeover in our two-sided marketplace. You’ll play a vital role in maintaining the health of the Etsy marketplace by translating Etsy’s long-term company strategy, Guiding Philosophy, and Risk and Fraud strategy into clear, measurable programs.

Requirements

5 years of program management, or related, experience
3+ years in Risk, Fraud, or Trust and Safety.
You operate with a high degree of autonomy in program and project management, from clarifying goals and scope to building plans, running execution, and closing the loop with clear, proactive communication.
You have a proven track record of leading cross-functional programs where you’ve balanced multiple partners, timelines, and constraints.
You are data-driven, comfortable partnering with Analytics and using dashboards or queries to size problems, track progress, and evaluate impact; you use data and experimentation to inform decisions, not just intuition.
You communicate with clarity—both in writing and verbally—tailoring the level of detail for different audiences and making risk tradeoffs understandable to partners at all levels.
You maintain composure in high-stress situations, especially during live incidents or emerging fraud waves, calmly organizing teams and driving focused execution.
You are relentlessly curious, always asking “How could this be better? Easier? More efficient?” and turning that curiosity into concrete proposals and delivered improvements.

Nice To Haves

Operations experience a plus.
SQL proficiency is a plus.

Responsibilities

Support building tools, systems, policies, and processes with your cross functional partners that detect and mitigate fraud, surfacing tradeoffs and making strategic recommendations when priorities or constraints require.
Develop the structure for how work gets done: drafting project briefs, PRDs, and program charters; defining scope, milestones, decision owners, and success metrics for Risk & Fraud initiatives.
Own the operating rhythm for key programs by scheduling, facilitating, and documenting meetings (e.g., stand-ups, planning, steering reviews), tracking actions and dependencies in program management tools, and ensuring clear, timely follow-through.
Develop and maintain program documentation and reporting (roadmaps, RACI, dashboards, status summaries) tailored to multiple audiences—from operations partners to senior leadership—so that risks, decisions, and progress are consistently visible.