Senior Program Manager, Risk & Fraud

Etsy•Brooklyn, NY

1d•$134,000 - $174,000•Hybrid

About The Position

The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of strategic programs that strengthen Etsy’s fraud defenses. You will create durable, repeatable ways of working across the organization and our cross-functional partners. You’ll operate as a hands-on program owner: framing problems, structuring work, aligning collaborators, and driving execution from idea through launch and post-launch optimization. These programs will focus on key risk areas including but not limited to Seller Fraud, Buyer Fraud, Marketplace/Collusive Fraud, Merchant Risk, and Account Takeover in our two-sided marketplace. You’ll play a vital role in maintaining the health of the Etsy marketplace by translating Etsy’s long-term company strategy, Guiding Philosophy, and Risk and Fraud strategy into clear, measurable programs. This is a full-time position reporting to the Director, Fraud Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here. This role sits within our Fraud vertical bringing together Transaction Fraud and Marketplace Fraud. These teams identify, investigate, and mitigate fraud patterns that impact transactions and broader marketplace behavior, with particular attention to buyer and seller behaviors that can span accounts, payments, and collusive abuse. We partner closely with Product, Engineering, Analytics, and Operations to strengthen our controls, reduce loss, and protect a safe, trusted experience for Etsy’s buyers and sellers. This team balances sharp investigative thinking with long-term systems building, using operational insight to shape scalable fraud defenses and improve how we detect and respond to emerging risk.

Requirements

5 years of program management, or related, experience
3+ years in Risk, Fraud, or Trust and Safety.
SQL proficiency is a plus.
You operate with a high degree of autonomy in program and project management, from clarifying goals and scope to building plans, running execution, and closing the loop with clear, proactive communication.
You have a proven track record of leading cross-functional programs where you’ve balanced multiple partners, timelines, and constraints.
You are data-driven, comfortable partnering with Analytics and using dashboards or queries to size problems, track progress, and evaluate impact; you use data and experimentation to inform decisions, not just intuition.
You communicate with clarity—both in writing and verbally—tailoring the level of detail for different audiences and making risk tradeoffs understandable to partners at all levels.
You maintain composure in high-stress situations, especially during live incidents or emerging fraud waves, calmly organizing teams and driving focused execution.
You are relentlessly curious, always asking “How could this be better? Easier? More efficient?” and turning that curiosity into concrete proposals and delivered improvements.

Nice To Haves

Operations experience a plus.

Responsibilities

Support building tools, systems, policies, and processes with your cross functional partners that detect and mitigate fraud, surfacing tradeoffs and making strategic recommendations when priorities or constraints require.
Develop the structure for how work gets done: drafting project briefs, PRDs, and program charters; defining scope, milestones, decision owners, and success metrics for Risk & Fraud initiatives.
Own the operating rhythm for key programs by scheduling, facilitating, and documenting meetings (e.g., stand-ups, planning, steering reviews), tracking actions and dependencies in program management tools, and ensuring clear, timely follow-through.
Develop and maintain program documentation and reporting (roadmaps, RACI, dashboards, status summaries) tailored to multiple audiences—from operations partners to senior leadership—so that risks, decisions, and progress are consistently visible.