Sr Program Mgr - Quality Management - 90070886 - New York

Amtrak•Wilmington, DE

4d•$135,800 - $176,040•Onsite

About The Position

The Senior Program Manager - Quality Management leads the Project Quality Management function within Amtrak’s Quality Management & Training (QM&T) Unit, supporting the delivery of infrastructure capital projects through quality governance, assurance, oversight, and continuous improvement. QM&T is part of a centralized project services department that provides subject matter expertise and project support to Amtrak Capital Delivery (CAPD). Reporting to the Director Quality Management & Training, the role establishes and maintains a consistent project quality management framework throughout the project lifecycle so project teams can plan, execute, monitor, and improve quality-related activities. The position works with project directors and managers, engineering and construction management, project controls, commissioning, document management, contract management and administration, contracting officials, and procurement officials across Amtrak’s capital project portfolio. Projects include tunnel construction and rehabilitation, bridge replacement, station development and renovation, facility construction, fleet replacement, overhead catenary replacement, and state-of-good-repair work. The role leads quality assurance, performance monitoring, lessons learned, audits, process assessments, corrective action programs, and reporting. It assesses whether project teams have adopted CAPD procedures, processes have improved, and personnel are trained. QM&T also assures that CAPD teams, professional services providers, general contractors, and material suppliers follow Amtrak procedures and guidelines. The position is onsite four of five days and requires travel to other Amtrak offices, facilities, project locations, and construction sites of up to 25%.

Requirements

Bachelor’s degree in project management, engineering, quality management, construction, or a related field, or an equivalent combination of training, education, and relevant experience in lieu of a degree.
At least 9 years of relevant work experience.
Excellent listening, interpersonal, written, and oral communication skills, including experience presenting to senior management.
Experience collaborating with diverse, geographically dispersed groups.
Experience providing interdepartmental leadership, identifying problems, and developing and implementing solutions with cross-departmental stakeholders.
Experience working with industry standards and regulations.
Experience with procurement, project execution, vendor quality systems, and quality assessments.
Ability to manage multiple tasks or projects, exercise independent judgment, and make sound business decisions based on capital project delivery experience.
Ability to work independently and deliver departmental objectives with limited management oversight.
Excellent analytical, mathematical, and creative problem-solving skills, with attention to detail.
Ability to prioritize and execute tasks under pressure.
Proficiency with Microsoft Office applications, including Word, Excel, Visio, and PowerPoint, and MS Project.
Ability to walk railroad and construction sites when necessary.

Nice To Haves

At least 11 years of relevant work experience.
Master’s degree in engineering, construction, quality management, project management, or a related field.
A combined 15 years of experience in engineering, construction, quality management, and/or project management for capital projects.
Experience in systems engineering.
Current Project Management Professional (PMP) certification.
Training or certifications such as ISO 9001 or Capability Maturity Model.
Solid knowledge of competitive procurement processes and regulations, including alternate delivery methods such as DB, CMAR, and Progressive DB in capital projects.

Responsibilities

Assist CAPD project teams in implementing construction project quality management practices and industry standards.
Integrate project delivery processes, quality requirements, controls, and performance expectations into project execution.
Develop quality management procedures, guidelines, and templates.
Assess the quality management performance of project teams and construction management firms.
Conduct project assessments across the CAPD portfolio to review compliance with published procedures and identify further training needs.
Manage the Quality Management subject matter expert team.
Champion the Project Quality Management program across infrastructure planning, design, construction, commissioning, and closeout.
Establish project quality management strategies, standards, methodologies, and governance processes.
Develop and continuously improve project quality management frameworks, tools, templates, and procedures.
Ensure quality requirements are integrated throughout the project delivery lifecycle.
Support organizational quality objectives and operational excellence initiatives.
Advise project executives, program managers, project managers, engineering managers, and construction leaders on quality matters.
Integrate procedures into an efficient Quality Management System (QMS).
Create and maintain the quality policy and quality manual, including changes for continuous improvement.
Ensure compliance with quality policies and procedures.
Conduct contractor quality system assessments.
Organize and process large amounts of data to support decision-making.
Manage and develop professional staff.