Senior Program Manager of Enhanced Family Care

Moore Center Services, Inc.•Manchester, NH

5h•Onsite

About The Position

The Senior Program Manager of Enhanced Family Care will supervise the delivery of quality, safe and individualized services for people who fall under the DD/ABD waiver in an Enhanced Family Care environment. Additionally they will ensure compliance with the He-M 1001, 507 and support compliance with the 1201 regulations.

Requirements

Bachelor’s degree in a related field highly preferred
Willingness to pursue and maintain appropriate certifications
A minimum of two (2) years Program Management experience required
A minimum of one (1) year mentoring or providing direct oversight of staff
Proficiency in Microsoft Office Suite and database systems
Valid driver’s license and auto insurance coverage to meet the Agency’s minimum requirements; use of personal vehicle to transport individuals is required
Demonstrate a commitment to The Moore Center’s values
Comply with all state, agency and department policies and procedures; possess understanding of state regulations
Ability to work independently and as part of an inter-disciplinary team
Demonstrate a strong emphasis on customer service skills to our clients, staff and state representatives
Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
Demonstrate excellent verbal and written communication skills; provide well written reports and documentation
Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
Demonstrate mediation skills and the ability to provide positive intervention in crisis situations
Ability to represent the Residential Department, the Area Agency and the state in a positive manner

Responsibilities

Work closely with the Director of Enhanced Family Care to hire, train and supervise program managers and Home Care Providers as needed in the Enhanced Family Care program.
Provide training to home care providers and program managers based on these certifications
Review all budgets and proposals written by program managers and give feedback before being sent to Director for submission.
Cross-train with the Director of Enhanced Family Care to ensure seamless coverage during director absences.
Provide crisis response and critical incident support to the program as needed
Support program managers with hiring, training and providing feedback on supervising direct support professionals associated with programs in compliance with applicable regulations.
Report all incidents of client abuse, neglect and/or exploitation to designated administrative staff and Adult Protective Services
Support program managers to work with providers to identify and report behavioral and medical issues in a timely manner.
Ensure program managers review documentation in a timely manner including compliance of related state regulations such as Hem 507 and 1001, as well as internal policies of the Agency.
Ensure program managers are preparing certified homes for state inspections and coordinating any plan of correction in a timely, compliant, cohesive manner.
Ensure program managers are establishing client goals and objectives based on evaluations and in conjunction with the individual and the client team
Attend client meetings when additional program manager support is needed, i.e. a crisis situation that requires a higher level of support, etc.
Ensure dissemination of escalating client information to the Director of Enhanced Family Care.
Assist in instituting services that are based on the individualized budget, residential proposal and the Annual Service Agreement of each individual under the Senior Manager’s program sector.
Ensure program managers are working with providers and Nursing Department to address follow-up on medical and quality assurance issues
Provide on-call coverage as assigned
Provide crisis intervention and problem solving department wide
Interview provider applicants and develop relationships with potential providers in order to create a robust list of potential placements for the men and women we support.
Participate with the individual client teams as needed to interview and match potential providers
Monitor Therap program for quality and generate Therap billing data in directors absence.
Coordinate with program managers on all aspects of client moves, i.e. identify provider, set up placements, ensure program managers complete accompanying paperwork, coordinate client move, and monitor placement.
Consult with program managers to provide emergency support for providers when necessary
Ensure that providers under the senior manager’s program sector are in compliance with the terms of the annual contract
Teamwork, attendance in the office as needed, and face-to-face interaction are essential job functions
Complete other duties and responsibilities as assigned