Senior Clinical Care Program Manager

Northwell • Manhasset, NY

2d

About The Position

Collaborates with senior leadership and department management to plan and implement clinical services, systems, and performance improvement activities as they relate to a multidisciplinary approach to providing care to patients. Collaborates with management in developing and maintaining policies and procedures for the department.
Collaborates with management to ensure compliance with regulatory standards.

Requirements

• Bachelor’s Degree required
• Current Clinical License to practice in New York State required, plus specialized certifications as needed
• 3-5 years of technical experience required

Nice To Haves

• Master's Degree preferred
• 1-2 years of leadership/management experience, preferred.
• Experience working in the Emergency Department is preferred.

Responsibilities

• Collaborates with department leadership including chairperson, director of patient care services and administrative director to facilitate continuous process improvement, raising the standard of care delivery through frontline team engagement
• Provides clinical expertise and quality assessment for the successful referral, transfer, and overall care of patients
• Develops goals in collaboration with senior leadership and implements initiatives to promote operational and service excellence for patients, physicians, and staff
• Identifies opportunities for operational improvements and/or the expansion of services; implements approved enhancements.
• Analyzes department volume, acuity, programmatic changes and provide recommendation of best practice staffing standards
• Analysis and reporting of data regarding performance indicators
• Reviews current standards and creates/reviews policies to ensure adherence to regulatory guidelines
• Analyzes and reports on quality improvement metrics to ensure patient satisfaction
• Identifies opportunities for EMR IT enhancements and executes changes on behalf of the enterprise
• Disseminates changes in elements of performance and assists sites in implementing new processes
• Develops and leverages strategic business relationships and networking opportunities with entities including but not limited to, physicians, medical/group practices, business leaders, and community-based organizations
• Overall responsibility for managing clinical processes or clinical program elements that have impact greater than at a unit level
• Responsible for program development, technical execution, program administration
• Makes decision regarding direction of program and achievement of program goals
• Responsible for fiscal management of program
• Responsible for clinical program regulatory compliance and governance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level