Program Coordinator of Adult Family Care and Kinship Care

Moore Center Services, Inc.•Manchester, NH

7h•Hybrid

About The Position

The Program Coordinator of Kinship Care is responsible for coordinating all aspects of Kinship Care Programs, including home visits, working with case managers, maintaining documentation, managing files and other administrative processes.

Requirements

The equivalent of 2 to 3 years of customer service and administrative experience
Proficiency in various software applications including Word, Excel, Access to promote efficient communication and accurate record keeping
$100,000/300,000 Automobile Liability Insurance
Valid NH driver’s license and access to reliable vehicle during working hours to transport individuals
Demonstrate a commitment to The Moore Center’s values
Understand and comply with all state, agency and department policies and procedures
Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
Ability to work independently and as part of an inter-disciplinary team
Demonstrate ability to problem solve as necessary
Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
Demonstrate the ability to encourage people
Demonstrate excellent verbal and written communication skills
Demonstrate a strong emphasis on customer service skills
Ability to interact professionally and courteously with referral sources and potential customers to facilitate successful customer relationships
Ability to provide well-written, accurate and timely reports that ensure compliance with all regulations and established practices
Report suspected incidents of client abuse, neglect, and/or exploitation
Ability to speak, read and write English
Maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards
Travel and transport clients when applicable
Having access to a reliable vehicle
Maintaining personal auto insurance of $100,000/300,000

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Conduct quarterly home visits of all Kinship Care programs
Meet with family provider, review policies, walk through home (or conduct on phone), make recommendations if needed
Collect and process documentation for Kinship Care
Work closely with Case Managers; provide verbal and written communication on regular basis
Update care plans, update contracts, perform safety checks, track Progress Notes/ Fire Drills forms
Track Client/Provider changes in software
Forward updates of client status changes to Manager
Ensure quality of service in Kinship Care homes
Conduct home visits quarterly
Maintain up-to-date, accurate and complete client records in accordance with program policy
Assist Manager with program compliance
Teamwork, regular attendance in the office, and face-to-face interaction (as needed) are essential job functions
Other duties and responsibilities as assigned by supervisor