Senior Program Manager, Marketing & Sales

Universal Orlando•Orlando, FL

13h

About The Position

The primary responsibility of the Senior Program Manager is to provide senior-level guidance during the creation of program/campaign scoping, timelines and budgets, as well as to manage overarching, consolidated program budgets and work-back schedules throughout the life of a client partner’s program/campaign. The Senior Program Manager acts as the senior agency advocate on accounts, monitoring overall program scope creep and providing detailed oversight of project transactions. The Senior Program Manager works closely with Finance and Account Management to facilitate monthly client partner bill-backs.

Requirements

Bachelor’s degree is required.
7+ years of experience in corporate environment with a focus on managing a team of 5 or more who are responsible for developing marketing and advertising messaging strategies and overseeing tactical execution.
Proficient in Microsoft Office Suite programs, including but not limited to Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Preferred Disciplines: Marketing, Communications, Marketing Communications, Advertising, Project Management, Business, and Organizational Management
Experience with in-house agency or marketing/advertising is a plus; or equivalent combination of education and experience.
PMP or any other Project Management certifications strongly preferred
Experience with project management workflow software (Workamajig, Basecamp, Workfront, MS Project, etc.) a plus.
Proficiency with MAC and Adobe Creative Suite also a plus, but not required.

Responsibilities

Oversees workflow process evolution and implementation
Aligns process timelines and SOPs with internal agency and external departments (IMCD, Partnerships, Brand Management, etc.)
Drives Annual P1 strategy process
Ensures annual budget + Tactical Grid are aligned with optimal campaign architecture
Ensures all programs + projects are entered to appropriate client architecture structures
Responsible for the consistent successful facilitation of program(s) from estimation through launch and maintenance
Manages all programs on-quality (tactical), on-time + on-budget
Manages monthly bill-backs and write off process for their programs
Manages and directs day-to-day activities of Project Management team(s) for assigned accounts
Oversees ongoing personnel, process and systems training for their respective Project Management team(s)
Facilitates performance evaluations and development plan guidance per UO policies for all assigned direct reports
Manages program scope creep
Manages + updates program work-back schedules
Monitors overarching client/program budgets + schedules weekly
Manages approval of all POs for client-related expenses within budgeted scope
Ensures all program outside costs are accurately represented in WMJ
Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.
Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues.
Arrange weekly meetings with Professional Services Management team to discuss all active projects and potential new business as well as to stay informed of potential issues such as resource and change control matters.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.