Senior Program Manager- COTS System Engineer GovTA SME

Synergy ECP • Washington, DC

18h

About The Position

NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available. Position Overview: We are looking for a full-time GovTA Subject Matter Expert (SME) to serve in the role of Program Manager Senior. The individual will provide expert-level support, strategic oversight, and assist with general program management in conjunction with HR for Time and Attendance (T&A) and payroll reporting systems, primarily GovTA. This role will assist in ensuring compliance with federal timekeeping, payroll, and financial regulations while driving improvements in efficiency, accuracy, and customer support across a large enterprise environment.

Requirements

• Related degree in Business, IT, Information Systems, Computer Science, or related field.
• 8+ years of relevant experience, including at least 3 years in a federal program management or SME role supporting GovTA, WebTA, or equivalent federal timekeeping/payroll systems.
• Demonstrated experience working with relational databases (PostgreSQL, Oracle), cloud (AWS), and Linux-based infrastructures.
• Demonstrated experience leading large-scale federal system implementations, upgrades, or modernization projects.
• Strong knowledge of federal payroll, time and attendance, OPM, and HR regulations.
• Exceptional communication and stakeholder management skills, with proven ability to brief senior executives as needed.
• Proven ability to manage multiple priorities in a large, complex, and fast-paced environment.
• Must possess active TS/SCI clearance to be considered for this role.
• U.S. Citizenship

Nice To Haves

• Previous experience supporting agencies of 20k+ employees.
• Knowledge of federal audit, compliance, and reporting standards related to time and attendance.
• Experience integrating GovTA with other financial, HR, or ERP systems (e.g. NFC, etc.).

Responsibilities

• Serve as the primary SME and liaison for all technical matters related to GovTA.
• Work with and interact with the GovTA software vendor on items related to the product.
• In conjunction with government PMs, work with other agency groups to support the T&A system.
• Assist in providing strategic direction and program management for GovTA, ensuring alignment with federal regulations and agency polices.
• Oversee testing, implementation, and deployment of new system features, patches, and upgrades.
• Assist in developing roadmaps and process documentation for GovTA projects.
• Coordinate with internal stakeholders, including HR, payroll, finance, etc. to resolve issues and implement best practices.
• Provide advanced troubleshooting and problem resolution for system and process issues impacting timekeeping and payroll operations.
• Train, mentor, and provide knowledge transfer to government staff and other team members.

Benefits

• Highly competitive compensation
• Comprehensive Health Benefits package
• 401K Retirement plan
• People Partners who will help you navigate both personal and professional worlds
• Strong wellness related resources offered through our healthcare provider
• Company-sponsored continuing education program
• Generous Paid Time Off benefit
• 10 paid holidays a year
• Flexible work options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior