Senior Program and Operations Specialist

Ripple • San Francisco, CA

9h

About The Position

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: As Senior Program and Operations Specialist, Ecosystem Growth, you will be responsible for maintaining and scaling high-caliber program and operational processes for our high-impact global growth programs, including FinTech grants, accelerator, others, with a focus on growing XRP Ledger (XRPL) blockchain adoption. This role sits at the intersection of program strategy and operational excellence, ensuring programs run smoothly, consistently, and at scale. You will lead end-to-end program operations, partnering cross-functionally with Finance, Legal, Compliance, and Marketing to ensure seamless execution. You’ll also own key global initiatives and partnerships, support Ecosystem Managers in driving efficient deal flow and award processes, and ensure founders, vendors, and partners receive timely communication and payments. You will also serve as an external face of Ripple’s ecosystem programs — building relationships with founders, developers, and startup communities around the world. This is a hands-on role for someone who thrives in fast-paced startup environments and has experience building and scaling programs that support fintech founders, developers, and early-stage startups.

Requirements

• 5+ years of experience in operating global or multi-region accelerator programs, grants programs, or founder support initiatives, for venture capital, FinTech, corporations, foundations, or startup ecosystems
• Finance or fintech background, with working knowledge of financial products, capital markets, payments infrastructure, or fintech ecosystems
• Direct experience in the crypto, blockchain, or Web3 industry — you understand how these ecosystems work, who the key players are, and how to engage credibly with founders and developers building in this space
• Experience in external, founder-facing, or partner-facing roles — you’re comfortable representing an organization to startups, grantees, investors, and developer communities, not just managing internal workflows
• Strong operational background with owning complex, multi-stakeholder workflows
• Familiarity with capital deployment mechanics for grants, vendor, and partner payments.
• Acuity in budgeting, expenditure tracking, and financial reporting
• Proven track record to work collaboratively and cross-functionally to achieve program goals
• Data-savvy and proficiency in data management/data entry processes and standard methodologies
• Strong growth and metrics fluency, including funnel targets, retention analysis, and partner performance benchmarking
• Proficiency working with programmatic toolings, including: CRM and reporting platforms (Salesforce, HubSpot, Tableau); program platforms (Submittable, F6S, Airtable); and project management tools (Asana, Notion, Confluence)
• Exceptional organizational and communication skills
• Experience in developing presentation decks on program outcomes and impact
• Close attention to detail with a bias toward action and execution
• Comfortable navigating ambiguity in fast-paced environments with autonomy and accountability

Nice To Haves

• Active use of AI tools to automate workflows, improve output quality, and build scalable operational systems — AI fluency is a meaningful differentiator in this role

Responsibilities

• Run the end-to-end operations of ecosystem growth programs, including grants and accelerator programs, hackathons, and start-up competitions
• Serve as an external representative of Ripple’s ecosystem programs — engaging directly with founders, grantees, developers, and partners at events, conferences, and through ongoing relationships
• Drive global program growth by ensuring consistent, high-quality execution across regions
• Partner with finance, legal, compliance, and marketing teams to ensure seamless program delivery and governance
• Monitor budgets, process payments, and ensure fiscal accountability
• Maintain CRMs and dashboards that track program metrics, goals, and achievements
• Develop decks to showcase program outcomes for internal and key industry events and developer conferences
• Coordinate on strategy and execution for promoting and marketing programs
• Continuously identify bottlenecks and implement process improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed