Senior Program Analyst (Bilingual-Spanish)

Internal Revenue Service•Fresno, CA

11d

About The Position

The Senior Program Analyst plans and completes broad, long-term analytical studies and projects to assess the effectiveness, efficiency, and productivity of mission-oriented programs. The role analyzes program functions and delivery trends, reviews overview report data against baseline measures and strategic initiatives, and serves as a process analysis expert for a program or function. The position develops methods to assess costs and benefits of alternative programs and evaluate current programs. It also develops program plans, issues directives and instructions, and recommends ways to improve program effectiveness. The analyst reviews operating procedures, workflows, coordination, and organizational operations; documents progress toward program initiatives; and evaluates the implementation of new procedures while maintaining controls for compliance with procedures and deadlines. The role is in the IRS Taxpayer Services, CARE—Customer Assistance, Relationship and Education business unit. Applicants must demonstrate proficiency in speaking, reading, and writing in both English and Spanish. The position requires use of a government-issued charge card for business-related travel and is subject to federal employment, suitability, and vetting requirements.

Requirements

For GS-14, one year of specialized experience at a level equivalent to GS-13 in the Federal service.
Experience using qualitative and quantitative methods, including financial methods, to design and conduct comprehensive studies and improve program effectiveness, management processes, and systems.
Experience researching and investigating new or improved business and management practices for operating programs.
Experience using project management tools and techniques to plan, schedule, implement, close out, and evaluate projects.
Experience using team management techniques to plan, organize, and direct team study work.
Experience using budgeting methods and techniques to prepare analyses and estimate resource needs.
Experience applying administrative laws, policies, regulations, and precedents to prepare recommendations affecting program execution.
Experience using oral communication techniques to present findings and negotiate solutions to disputed recommendations.
Experience using written communication techniques to prepare directives, policy statements, legislative proposals, financial reports, and other written guidelines.
Proficiency in speaking, reading, and writing in both English and Spanish; proficiency may be tested during the hiring process.
Current federal employees must have at least a fully successful or equivalent performance rating for consideration.
Current civilian employees must meet the stated time-after-competitive-appointment requirement, where applicable.
Federal employees must meet applicable time-in-grade requirements.
Meet the minimum federal employment age requirement.
U.S. citizenship or nationality and proof of citizenship are required.
Meet Selective Service registration requirements, if applicable.
Provide two forms of identification for Personal Identity Verification.
Obtain and use a government-issued charge card for business-related travel.
Meet IRS suitability requirements, including tax compliance review, applicable prior IRS employment screening, and personnel vetting with background investigation and continuous vetting enrollment.

Responsibilities

Plan, organize, and complete broad, long-term analytical studies and projects assessing the effectiveness, efficiency, and productivity of mission-oriented programs.
Analyze program functions and areas to identify trends in program delivery.
Analyze overview report data to measure effectiveness against baseline measures and determine how program plans and achievements support strategic initiatives.
Serve as the process analysis expert for a program or function.
Develop techniques and methods to assess the costs and benefits of alternative programs and evaluate current programs.
Develop program plans, issue directives and instructions, and recommend improvements to program effectiveness.
Review operating procedures, workflows, inter-functional coordination, and organizational operations through observation, conferences, status reports, and data.
Prepare documents reporting on review findings and progress toward program initiatives.
Evaluate implementation of new procedures affecting program operations and maintain controls to ensure compliance with procedures and deadlines.