Senior Professional Services Engineer (MSP Hybrid)

ModernIT•La Verne, CA

2d•$110,000 - $130,000•Hybrid

About The Position

Modern IT is a unique Managed Service Provider (MSP) focused on intentional, informed, and inspired IT solutions. We prioritize services over servers, training over technology, and people over hardware to create IT ecosystems that foster calm, confidence, and forward momentum. We are seeking thoughtful experts who prioritize people, act with conviction, and build for better to join our team. This role is crucial for propelling businesses into the digital age through strategic partnerships with Microsoft and ConnectWise, serving a global clientele with a diverse, distributed team. The Professional Services Engineer is the client-facing representative of Modern IT, responsible for the successful execution of infrastructure upgrades, device refreshes, and new network environment setups. The quality of work, clarity of communication, and thoroughness of documentation during these critical moments significantly shape client perception. This role demands technical depth, deployment precision, field leadership, and a commitment to continuous improvement, aiming to generate non-recurring revenue through disciplined execution and healthy utilization.

Requirements

7+ years of experience in IT deployment, project engineering, or systems integration roles, including time leading onsite engagements.
Demonstrated hands-on experience with Microsoft Intune, including endpoint enrollment, policy configuration, and deployment troubleshooting.
Hands-on experience with Ubiquiti UniFi and Cisco Meraki platforms.
Strong networking fundamentals, including TCP/IP, VLANs, routing, switching, firewalls, wireless, DNS, DHCP, and WAN/LAN troubleshooting.
Experience with Entra ID, Autopilot, and Microsoft 365 environments including hybrid identity configurations.
Proven ability to communicate clearly with clients, stakeholders, and subcontractors of varying technical backgrounds, especially under pressure.
Proven Track Record: Demonstrates a history of achieving organizational goals while maintaining high levels of operational success and client satisfaction.
Ability to manage multiple concurrent tasks and remain composed in high-pressure, onsite environments.
Willingness and ability to travel regularly to client sites in the Southern California region.
Strong documentation discipline - time entries, project notes, as-built records, and change documentation completed accurately and on time.
Microsoft platform certifications or equivalent hands-on experience: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), MS-900, AZ-900.
Networking certifications: CompTIA Network+, CCNA, UniFi/Ubiquiti Academy, or Cisco Meraki certification.

Nice To Haves

Service operations experience: ConnectWise University, ConnectWise PSA certification, or equivalent hands-on PSA experience.
MSP or Professional Services background with experience managing client-facing engagements in a managed services environment.

Responsibilities

Provide remote and onsite client services for Professional Services Project Engagements.
Complete projects on schedule and on budget, adhering to established project processes.
Successfully complete PE tasks in the project intake process, including project planning and preparation.
Manage equipment delivery, setup, and configuration for projects.
Execute timely maintenance windows for cutovers and provide afterhours project services as necessary.
Confirm technical alignment post-project and manage scope creep and additional project service requests.
Complete project technical documentation and maintain project status documentation.
Enter and track time in the PSA system.
Acquire vendor support as necessary.
Deploy and troubleshoot LAN/WAN infrastructure, including switches, routers, firewalls, and wireless access points.
Perform network assessments and validate connectivity requirements before and after deployment.
Coordinate with ISPs, third-party vendors, and client stakeholders to resolve connectivity issues.
Maintain accurate change records, including updated onsite photos of newly deployed equipment.
Lead P1 incident coordination at client sites for fast recovery and minimal downtime.
Manage onsite subcontractors, including performing walkthroughs, flagging deficiencies, driving remediation, and formally signing off on deliverables.
Maintain complete subcontractor documentation, including labeling, photos, and as-built records.
Update project documentation with accurate as-built records, lessons learned, and outstanding items after every deployment.
Create and improve deployment runbooks, client-specific environment notes, and troubleshooting guides.
Maintain high-quality PSA data in ConnectWise, including time entries, task notes, scope changes, and project status.
Participate in the PS daily huddle, weekly department meeting, and scheduled 1:1s.
Attend New Project KT meetings with the Design Desk and vCIO for each assigned project.
Hold regular sync-ups with the PM to verify schedule and budget status and support or lead client project status meetings.
Contribute subject matter expertise to the bi-weekly Standards Committee.
Peer review proposals to validate solution designs before they are sold.
Provide solutions design assistance to the Design Desk as needed.

Benefits

Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options) Coverage effective Day 1
Modern IT contributes toward employee and dependent premiums
Basic Life and AD&D insurance (up to $50,000 provided by Modern IT)
Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children)
Long-Term Disability insurance (employer-sponsored; effective after 3 months) 60% of earnings up to $10,000/month
Optional Dental and Vision insurance (effective Day 1 if elected)
Medical Flexible Spending Account (FSA)
Health Savings Account (HSA) for HDHP participants
Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination)
Employee Assistance Program (confidential counseling and resources)
Additional Voluntary Benefits: Critical Illness, Accident, and Disability coverage
Perks at Work (discounts on travel, electronics, home goods, etc.)
Adoption Assistance Program (up to $1,500 reimbursement)
Commuter Benefits Program (pre-tax transit/parking)
80 hours of PTO per anniversary year (for new full-time employees)
6 paid sick days per anniversary year
7 paid company holidays
Up to 2 floating holidays per calendar year
401(k) plan with employer match