Senior Professional Services Engineer (MSP Hybrid)

ModernIT•La Verne, CA

3d•$110,000 - $130,000•Hybrid

About The Position

Modern IT is a new kind of MSP, focused on intentional, informed, and inspired IT solutions. We believe IT should empower people and businesses, not hinder them. Our ideology prioritizes services over servers, training over technology, and people over hardware to create IT ecosystems that foster calm, confidence, and forward momentum. We are a platform-centric managed services provider partnering with Microsoft and ConnectWise, serving a global clientele with a diverse, distributed team. We are looking for thoughtful experts who prioritize people, act with conviction, and build for better to join our mission of powering vital business impact through a transformative perspective. This role is an opportunity to transcend limits and transform your own potential, moving with momentum.

Requirements

7+ years of experience in IT deployment, project engineering, or systems integration roles, including time leading onsite engagements.
Demonstrated hands-on experience with Microsoft Intune, including endpoint enrollment, policy configuration, and deployment troubleshooting.
Hands-on experience with Ubiquiti UniFi and Cisco Meraki platforms.
Strong networking fundamentals, including TCP/IP, VLANs, routing, switching, firewalls, wireless, DNS, DHCP, and WAN/LAN troubleshooting.
Experience with Entra ID, Autopilot, and Microsoft 365 environments including hybrid identity configurations.
Proven ability to communicate clearly with clients, stakeholders, and subcontractors of varying technical backgrounds, especially under pressure.
Proven Track Record: Demonstrates a history of achieving organizational goals while maintaining high levels of operational success and client satisfaction.
Ability to manage multiple concurrent tasks and remain composed in high-pressure, onsite environments.
Willingness and ability to travel regularly to client sites in the Southern California region.
Strong documentation discipline - time entries, project notes, as-built records, and change documentation completed accurately and on time.
Microsoft platform: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), MS-900, AZ-900, or equivalent hands-on experience.
Networking: CompTIA Network+, CCNA, UniFi/Ubiquiti Academy, or Cisco Meraki certification.

Nice To Haves

Service operations: ConnectWise University, ConnectWise PSA certification, or equivalent hands-on PSA experience.
MSP or Professional Services background with experience managing client-facing engagements in a managed services environment.

Responsibilities

Provide remote and onsite client services.
Complete projects on schedule and on budget.
Adhere to established project processes, including project intake, planning, preparation, delivery, setup, configuration, maintenance windows, afterhours services, technical alignment confirmation, scope creep management, and documentation.
Deploy and troubleshoot LAN/WAN infrastructure, including switches, routers, firewalls, and wireless access points.
Perform network assessments and validate connectivity requirements.
Coordinate with ISPs, third-party vendors, and client stakeholders to resolve connectivity issues.
Maintain accurate change records, including updated onsite photos of newly deployed equipment.
Lead P1 incident coordination at client sites.
Perform onsite walkthroughs to validate vendor work against Modern IT standards.
Flag deficiencies, drive remediation, and formally sign off on subcontractor deliverables.
Maintain complete subcontractor documentation, including labeling, photos, and as-built records.
Update project documentation after every deployment with accurate as-built records, lessons learned, and outstanding items.
Create and improve deployment runbooks, client-specific environment notes, and troubleshooting guides.
Maintain high-quality PSA data in ConnectWise, including time entries, task notes, scope changes, and project status.
Participate in the PS daily huddle, weekly department meeting, and scheduled 1:1s.
Attend New Project KT meetings with the Design Desk and vCIO for each assigned project.
Hold regular sync-ups with the PM to verify schedule and budget status; support or lead client project status meetings as needed.
Contribute subject matter expertise to the bi-weekly Standards Committee.
Peer review proposals to validate solution designs before they are sold.
Provide solutions design assistance to the Design Desk as needed.

Benefits

Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options)
Coverage effective Day 1
Modern IT contributes toward employee and dependent premiums
Basic Life and AD&D insurance (up to $50,000 provided by Modern IT)
Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children)
Long-Term Disability insurance (employer-sponsored; effective after 3 months)
Optional Dental and Vision insurance (effective Day 1 if elected)
Medical Flexible Spending Account (FSA)
Health Savings Account (HSA) for HDHP participants
Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination)
Employee Assistance Program (confidential counseling and resources)
Critical Illness, Accident, and Disability coverage
Perks at Work (discounts on travel, electronics, home goods, etc.)
Adoption Assistance Program (up to $1,500 reimbursement)
Commuter Benefits Program (pre-tax transit/parking)
80 hours of PTO per anniversary year (for new full-time employees)
6 paid sick days per anniversary year
7 paid company holidays
Up to 2 floating holidays per calendar year
401(k) plan with employer match