Senior Production Support Engineer - AVP

Barclays•Hanover Township, NJ

5d•$115,000 - $160,000•Onsite

About The Position

The Senior Production Support Engineer will monitor and maintain critical banking technology infrastructure, resolve complex technical issues, and minimize disruption to operations. As part of Barclays’ Shared Services team supporting risk, pricing, trading, and settlement within Markets, the role helps ensure production systems operate smoothly and business users receive a high level of service. The engineer applies software engineering principles to reduce repetitive manual effort and improve service reliability, drives stabilization projects, supports business continuity, and leads risk and control activities in collaboration with Build the Bank and business stakeholders. The role provides technical support for service management, develops support models and service offerings, carries out preventative maintenance, and uses monitoring tools and metrics to identify and address potential issues. It also involves maintaining detailed knowledge-base documentation; analyzing logs, errors, and user reports to diagnose hardware, software, and network problems; and resolving issues through repairs, software reinstallation, or configuration changes. Additional focus areas include automation, monitoring enhancements, capacity management, resiliency, business continuity, front-office support, stakeholder management, and identifying and remediating or escalating service-impacting risks. At the Assistant Vice President level, the role contributes to decision-making, policy development, operational effectiveness, risk management, and controls. Depending on whether the role has leadership responsibilities or is an individual contributor, it involves leading and developing a team or guiding collaborative assignments and team members. It requires working across functions, analyzing complex information, communicating effectively with stakeholders, and influencing outcomes. The role is based in Barclays’ Whippany, New Jersey office.

Requirements

Considerable practical technical expertise and high proficiency in SQL, database technologies, Unix, and Windows environments, primarily in investment banking.
Solid understanding of ITIL concepts and best practices.
Experience with configuration management tools and reporting; Service First is the preferred tool.
Experience working with Autosys, middleware technologies, and messaging platforms such as MQ and Solace.
Proven ability to build and maintain monitoring tools, including ITRS and AppDynamics.
Experience supporting front-office and trading applications in investment banking environments.

Nice To Haves

Understanding of asset classes including Macro, Structured Products (SP), Credit, Bonds, and Equities.
Experience with AWS services such as EC2, S3, and CloudWatch, and familiarity with Site Reliability Engineering (SRE) principles.
Practical experience with observability and performance monitoring tools such as AppDynamics (AppD), eSaaS, and Observe for root cause analysis.

Responsibilities

Monitor and maintain critical technology infrastructure and resolve complex technical issues while minimizing disruption to operations.
Provide technical support for service management and develop support models and service offerings for customers and stakeholders.
Perform preventative maintenance on hardware and software, using monitoring tools and metrics to identify, prevent, and address potential issues.
Maintain detailed documentation of resolved cases in a knowledge base for future reference, self-service, and knowledge sharing.
Analyze system logs, error messages, and user reports to identify root causes of hardware, software, and network issues, and resolve them.
Drive automation, monitoring enhancements, capacity management, resiliency, business continuity management, front-office support, and stakeholder management.
Identify and remediate service-impacting risks and issues, or raise them through the appropriate process.
Assess support activities and implement automation where appropriate to maintain stability and improve efficiency.
Tune monitoring tools, thresholds, and alerting so issues are detected when they occur.
Support production systems and business users, drive stabilization projects, and collaborate on business continuity and risk and control activities.
Contribute to decision-making, policy development, operational effectiveness, risk management, and control and governance procedures.
Collaborate across functions and influence stakeholders to achieve outcomes.
If responsible for people leadership, set objectives, coach employees, appraise performance, and determine reward outcomes; as an individual contributor, lead collaborative assignments and guide team members.