Senior AWS Production Support Engineer

CGI•Lafayette, LA

8d•Onsite

About The Position

CGI is seeking a Senior AWS Production Support Engineer to support critical applications, APIs, and shared services in a financial services environment. The role focuses on troubleshooting, observability, incident management, and release support across AWS and hybrid environments. The position is based in Lafayette, Louisiana; Knoxville, Tennessee; or Birmingham, Alabama. The engineer leads critical incident response and root-cause investigations; troubleshoots API traffic through Apigee Hybrid; and resolves application, infrastructure, and connectivity issues. The role maintains Splunk and CloudWatch dashboards and alerts, troubleshoots GitLab CI/CD pipelines, supports complex releases, and develops automation to improve reliability and reduce manual work. The engineer collaborates with engineering, cloud, network, API, and business teams to coordinate changes, communicate service impacts, and drive operational improvements.

Requirements

At least 5 years of experience supporting production applications and enterprise infrastructure across AWS and hybrid environments.
Expertise in Splunk and AWS CloudWatch, including dashboards, logs, metrics, alerts, event correlation, root-cause analysis, and monitoring optimization.
Hands-on Kubernetes and Apigee Hybrid troubleshooting, including deployments, ingress, API errors, latency, timeouts, and backend connectivity.
Strong network troubleshooting skills covering DNS, routing, ingress and egress traffic, firewalls, certificates, ports, and proxies.
Advanced Git/GitLab and CI/CD experience, including branching, releases, runners, variables, artifacts, deployment strategies, and pipeline troubleshooting.
Experience leading critical incidents, application releases, and escalations, and using ServiceNow or similar ITSM tools for Incident, Problem, Change, and Service Request Management.
Ability to create automation scripts, document findings, communicate service impacts, and present improvement recommendations to technical teams and management.
Deep expertise in at least two of the following areas and intermediate knowledge in three others: cloud infrastructure, security, system operations, networking, databases, and development/DevOps.
Bachelor's degree in Computer Science, Information Systems, or a related field.
AWS certification required.

Nice To Haves

Active AWS Certified Solutions Architect Professional certification.
Active AWS Certified DevOps Engineer Professional certification.

Responsibilities

Lead critical incident response and root-cause investigations.
Troubleshoot API traffic through Apigee Hybrid and resolve application, infrastructure, and connectivity issues.
Maintain Splunk and CloudWatch dashboards and alerts.
Troubleshoot GitLab CI/CD pipelines and support complex releases.
Create automation to improve reliability and reduce manual work.
Work with engineering, cloud, network, API, and business teams to coordinate changes and communicate service impacts.
Document findings and present operational improvement recommendations to technical teams and management.
Lead application releases and escalations, using an ITSM tool for incident, problem, change, and service request management.