Senior Production Support Engineer

American IT Systems • Austin, TX

1d • Onsite

About The Position

This role is for a Senior Production Support Engineer responsible for AI-augmented incident triage, runbook execution, and root-cause analysis, as well as AI-powered anomaly detection and spend/usage alerting. The engineer will support the 99.99% uptime target during core PST business hours (8AM-5PM) and operate within the L1/L2/L3 tiers of support, contributing to baselining incident response/resolution times.

Requirements

• 8–13 years in production support or SRE, including incident management.
• Experience with monitoring/alerting tooling, ideally GCP-native.
• Demonstrated root-cause analysis discipline at production scale.

Nice To Haves

• Experience with AI-based anomaly detection tools.
• Node.js or Python for support automation/scripting.

Responsibilities

• Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
• Build and maintain AI-powered anomaly detection and spend/usage alerting.
• Support the 99.99% uptime target during core PST business hours (8AM-5PM).
• Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
• Contribute to baselining incident response/resolution times post-transition.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed