Senior Product Owner

Matrix Medical Network•UNAVAILABLE, UNAVAILABLE

22d•Remote

About The Position

The Senior Product Owner leads product direction, scheduling and access strategy, and conversion performance for Matrix Medical Network’s scheduling product area—the entry point to the member journey for in-home health assessments and primary care visits. The role owns the scheduling platform roadmap and provider access and demand-capture scheduling engine, partnering closely with a dedicated engineering team, central Data and Quality Assurance teams, external scheduling partners, and health plans to create a scalable, high-converting scheduling experience. The Senior Product Owner uses data-driven analysis and modern scheduling technology to improve member access, scheduling conversion, and operational efficiency. The role collaborates with senior leadership to assess business priorities, shape the roadmap, and prioritize enhancements aligned with organizational objectives. It also leads delivery practices, integration requirements, investment documentation, and cross-functional planning, and provides functional mentorship to other Product Owners. This is a full-time, salaried, fully remote position for candidates located in the United States. The stated compensation range is $111,000–$166,000, with a 10% bonus. Full-time day hours are specified.

Requirements

Bachelor’s degree required.
7–10 years of experience as a Product Owner or Product Manager, including ownership of a complex, high-visibility product area with significant autonomy.
Experience using data to make product decisions, including conversion funnel analysis, cohort or segment analysis, and prioritization based on measurable outcomes.
Experience writing clear, actionable user stories and acceptance criteria and shaping technical backlogs at a senior level.
Experience partnering directly and daily with engineering teams in an Agile or Scrum delivery model.
Experience presenting to senior leadership and representing a product area in cross-functional planning.
Experience working with healthcare data and understanding HIPAA and protected health information (PHI) handling requirements.
Skills in business partnership, product strategy and roadmap ownership, data-driven decision making, stakeholder communication and collaboration, backlog management and prioritization, conversion and outreach optimization, cross-functional leadership, and problem solving.
Familiarity with Agile/Scrum product ownership tools such as Jira or Azure DevOps.
Data analysis and reporting skills using SQL or an equivalent tool.
Understanding of API and system integration concepts.
Knowledge of healthcare scheduling or contact center technology.
Familiarity with generative AI and AI-enabled productivity platforms.

Nice To Haves

Degree in Business Administration, Health Informatics, Computer Science, or a related field.
Certified Scrum Product Owner (CSPO) certification.
SAFe Product Owner / Product Manager (POPM) certification.
AI- or automation-related certification.

Responsibilities

Own the product direction and backlog for the core scheduling platform, including initial scheduling, in-home and telehealth assessment scheduling, and quality and care-gap closure visit scheduling.
Own product direction for the provider access and demand-capture scheduling engine, including geographic capacity balancing, progressive scheduling windows, and travel versus non-travel service rules.
Partner daily with the dedicated engineering team to write requirements, prioritize the backlog, and define acceptance criteria with technical and QA leads.
Drive scheduling conversion initiatives, including real-time scheduling integrations with health plan partners and a broader partner API gateway strategy.
Own a structured conversion optimization framework to measure, diagnose, model impact, implement, and validate improvements.
Use outreach and scheduling-acceptance analytics to prioritize technology and operational fixes that affect member reach and conversion.
Expand self-service scheduling, including SMS-based self-scheduling for assessments and primary care visits, and a member self-scheduling portal and preference center.
Own requirements for external scheduling and data partner integrations, including EHR platforms and third-party consumer scheduling networks, in partnership with engineering and partner organizations.
Lead sprint ceremonies, backlog grooming, and release planning with the engineering team.
Partner with central Data and Quality Assurance practice teams on canonical data standards and test automation practices for the product area's systems.
Contribute domain requirements to the platform’s evolving event-driven architecture.
Own business case and investment documentation for initiatives, partnering with Finance and senior leadership.
Represent the product area in cross-functional and executive-facing planning.
Serve as a functional mentor to other Product Owners across the organization.
Collaborate with senior leadership to evaluate business priorities, shape the product roadmap, and prioritize enhancements aligned with organizational objectives.