Senior Product Operations Manager

Federal Express Corporation • Collierville, TN

1d • $8,007 - $18,150 • Remote

About The Position

Responsible for leading the development and evolution of the Product Operations Playbook. Responsibilities include standardizing how product teams operate, scaling best practices across teams, and ensuring operational excellence through repeatable, data-driven frameworks.

Requirements

• Bachelor’s degree required (preferably in Business, Product Management, Operations, or related field)
• 4+ years of experience in Product Operations, Product Management, Program Management, or related roles within a technology, SaaS, or product-led organization
• Strong understanding of product development lifecycle and Agile methodologies
• Excellent documentation, communication, and cross-functional collaboration skills
• Experience creating scalable frameworks, process maps, or playbooks
• Comfortable navigating ambiguity and driving structured outcomes across complex environments
• Experience working in a scaled product organization or supporting multiple product teams
• Background in product analytics or experience with dashboard tools
• Passion for operational rigor and continuous improvement

Nice To Haves

• Experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments
• Strong systems thinking—able to connect the dots across people, process, and tools
• Background in scaling operations for growing product organizations

Responsibilities

• Own the development, documentation, and rollout of our Product Operations Playbook
• Establish and evolve best practices for product planning, roadmap rituals, decision-making, and cross-functional collaboration
• Define frameworks that support consistency and transparency in how product work is delivered across teams
• Identify gaps or inefficiencies in current product processes and lead initiatives to streamline and improve them
• Create and manage scalable templates, tools, and training to enable product team efficiency
• Partner with Product, Engineering, and GTM stakeholders to drive clarity, accountability, and alignment
• Lead onboarding and continuous education efforts for product teams on new practices, tools, and processes
• Serve as the go-to resource for playbook adoption and iteration feedback
• Monitor effectiveness of operational practices through feedback loops, KPIs, and retrospectives
• Support the implementation of operational metrics to evaluate product delivery health and execution
• Collaborate with analytics and tooling teams to ensure product operations data is visible, accurate, and actionable

Benefits

• Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
• Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
• Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].
• Applicants have rights under Federal Employment Laws: Know Your Rights, Pay Transparency, Family and Medical Leave Act (FMLA), Employee Polygraph Protection Act
• E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior