Senior Product Operations Manager
About The Position
Serves as a strategic partner to Group Product Managers and Engineering Leads, bringing clarity to complex, cross-functional efforts and ensuring alignment, accountability, and operational rigor across multiple teams or high-impact initiatives. Leads with influence, improves delivery systems, and builds scalable processes that help the organization move faster, smarter, and with fewer surprises. The position leads operations for a product group or portfolio, shapes quarterly and long-range planning, coordinates readiness for major launches, and builds dashboards to track initiative health, delivery confidence, and KPIs/OKRs. It partners with product and engineering leadership to improve work flow and remove operational bottlenecks, standardizes practices across teams, and leads or contributes to enterprise-wide operational initiatives. The role also coaches and mentors junior Product Ops Managers and may perform other duties as assigned. Some business travel may be required. The position is eligible for remote work and may be located anywhere in the US excluding Alaska, Hawaii, and U.S. territories. Employees who live within a 50-mile radius of a campus will be required to work at a FedEx campus several times per week.
Requirements
- Bachelor’s degree in business or a related field, or 8 years of practical experience in lieu of a degree.
- Four years of experience in product operations, agile program management, or enterprise delivery roles.
- Proven success driving cross-team initiatives with measurable outcomes.
- Advanced proficiency in delivery tooling such as Planview, Jira, ADO, and Confluence.
- Executive communication skills, including the ability to translate complex progress into simple, actionable summaries.
Nice To Haves
- Experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments.
- Strong systems thinking and ability to connect people, process, and tools.
- Background in scaling operations for growing product organizations.
Responsibilities
- Lead operations for a product group or portfolio, spanning multiple teams and stakeholders.
- Shape and run quarterly and long-range planning processes, ensuring alignment to strategic goals.
- Coordinate readiness for major launches, including dependency tracking, communications, and risk mitigation.
- Build and maintain dashboards for initiative health, delivery confidence, and KPI/OKR tracking.
- Partner with product and engineering leadership to improve flow of work and remove operational bottlenecks.
- Standardize best practices across teams, including intake, backlog grooming, defect triage, and go-to-market workflows.
- Lead or contribute to enterprise-wide operations initiatives, such as tooling rollouts, new governance models, and value tracking.
- Coach and mentor junior Product Ops Managers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
