Senior Product Operations Manager

EarnIn•Mountain View, CA

1d•$153,000 - $187,000•Hybrid

About The Position

EarnIn is hiring a Senior Product Operations Manager to shape business strategy and execution across customer insights, go-to-market, customer adoption, product, and operations. The role applies AI-native ways of working to business operations, combining strategic planning with hands-on execution. It operates like an early general manager role, involving business economics, strategy development, new bets, 0-to-1 experiments, partnership opportunities, and initiatives that drive growth and adoption. The position may be assigned to different business units based on organizational needs. AI agents and workflows developed in the role are expected to run in production and be fast, safe, and durable. The position is based in Mountain View and is hybrid, with in-office work required two days per week. The stated base salary range is $153,000–$187,000, plus equity and benefits.

Requirements

Bachelor’s degree required.
At least 4 years of experience in strategy and operations, consulting, customer success, sales, business development, and/or partnerships.
Hands-on experience using AI tools or agentic workflows to automate or improve business operations, such as go-to-market, sales, or customer success work.
Ability to lead cross-functional projects, achieve goals, and influence and build alignment up to the executive level.
Comfort working directly with customers and partners, collaborating with product and engineering, and managing revenue and costs.
Experience taking a pilot or experiment and turning it into a repeatable process used by other teams.
Very strong verbal and written communication skills, with comfort interfacing internally and externally.
Strong data retrieval, analytics, and presentation skills, and comfort using data to drive decisions.
Demonstrated success with test-and-learn approaches and overcoming roadblocks and limited resources.
High degree of ownership and curiosity across finance, marketing, and operations.
A curious, sharp, first-principles mindset; ability to strategize and build, work with ambiguity, and solve difficult problems.

Nice To Haves

MBA or master’s degree.
Experience in startups, lean business units, or product incubation teams, owning work end to end with limited support.
SQL experience.
0-to-1 experience in fintech products.
Experience in fintech or regulated, security-sensitive environments.
Experience with AI governance in a regulated environment.

Responsibilities

Partner with general managers to define the vision and own and scale opportunities with product, sales, operations, business development, finance, and other teams.
Develop roadmaps and key proof points for B2B initiatives and work with small cross-functional teams to execute them.
Run experiments to drive go-to-market efforts and customer adoption, and turn lessons into scalable playbooks.
Identify manual work in B2B go-to-market, adoption, and account operations that can be automated with agentic workflows, partnering with engineering to build them.
Move AI pilots from experiment to production and create reusable playbooks, templates, and reference implementations.
Make successful pilots sustainable so other teams can run them without starting over.
Work with business development, sales, and account management to create pitch decks and sales content that generate business opportunities.
Develop solutions that drive growth and operational excellence, and implement product testing and rollouts.
Evaluate B2B business processes to identify opportunities for agentic workflows.
Establish and monitor performance metrics and make results visible and trustworthy.
Provide regular updates and reports to senior leadership, including the executive team, and build consensus to advance work.