Senior Product Manager, Transit Operations

Via•New York, NY

9h•$150,000 - $200,000

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Senior Product Manager, Transit Operations at Via, you will lead a complex set of products and features that impact our primary user and buyer - public sector transit agencies, municipalities and governments. Via prides itself on being a true partner to the public sector in helping make transit better for everyone but especially those in low income and minority communities. Via is not only a category leader in on-demand transit but has brought its exceptional technology and expertise to the Paratransit & Student transit world. You will be joining Via at a time of rapid growth, impacting hundreds of thousands of riders weekly, many of whom represent special needs populations, students, caregivers etc. As a Senior Product Manager you will bring vision but also sensitivity and empathy to these users, respectfully build products that help make their trips easier and help transit agencies achieve their mission of equitable transportation.

Requirements

Minimum of 7 years of Product Management experience in B2C or B2B SaaS products
Excellent collaborative written and verbal fluency in English
Able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like
Demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch
Excellent analytical abilities and a strong business acumen - an MBA is a plus
A great multitasker who thrives in a dynamic, fast-paced work environment
Pro-active and independent achiever, self-learner, able to handle a task from idea to production
Team Player, with great communication/listening skills and a can-do attitude
Thrive in fast-paced environments
Balance delivery of MVPs with an unwavering commitment to world class products
A firm believer in a “Data First” philosophy but can also make decisions in ambiguous situations

Nice To Haves

Passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus

Responsibilities

Be the lead PM who charts the path for extending Via’s industry leading transit dispatch platform from on-demand to paratransit, school buses and fixed lines
Design features with an eye towards special needs populations such as paratransit riders, students and caregivers ensuring that each experience is purposeful
Envision diverse user journeys based on the populations we are serving so that each one is fulfilled in an efficient and intuitive way while building products flexibly and scalably
Design products that serve rides based on rider eligibility, special conditions and disability aids
Aid agencies in securing funding for their transit operations through proper reporting, billing and transparency across the system
Strive for excellent quality products while pragmatically releasing meaningful features on a regular cadence; employ a test and learn philosophy
Build products that help transit agencies increase efficiency for their staff while increasing rider satisfaction; Other metrics include reducing time spent on support and troubleshooting and successful resolution of issues raised by riders
Partner with engineers and other technical teams - bring them along on the vision and be a trusted partner in quarterly planning and roadmaps
Build the short and long-term roadmap for your products by integrating customer feedback, data, trends and strategic initiatives, in an effort to continuously improve and expand Via’s product offering
Work closely with key internal and external stakeholders around the globe and different time zones to guide prioritization and make sure that product development is focused and impactful
Lead cross-team collaboration and work on complicated problems by integrating with other product managers and development teams across the organization
Get the job done, sync teams, while keeping the big picture firmly in mind