Senior Product Operations Manager

Apple • Cupertino, CA

8h

About The Position

Join Apple Finance as an Order to Cash (O2C) Lead, supporting customers of many sizes across multiple regions and a wide range of billing models, payment terms, and invoicing formats. You will own and evolve an O2C function that can accommodate diverse commercial structures, convert manual processes into a repeatable and auditable operating model, and scale the function globally within Apple’s finance ecosystem. You will partner with Global Business Services, Accounting, Tax, Treasury, Collections, and Sales to ensure invoices are accurate, payments are applied, and processes are audit-ready. The role is part of Apple Finance, where you will collaborate with a cross-functional team to support innovation and customer-focused products and services.

Requirements

• Proven track record of building or re-architecting O2C processes in a global organization, especially in complex or ambiguous environments.
• Deep knowledge of accounts receivable, credit management, invoicing, and cash application at scale.
• Ability to operate with significant ambiguity and translate evolving requirements into durable processes.
• Outstanding verbal and written communication skills, including the ability to influence cross-functional partners at all levels.

Nice To Haves

• A strong controls mindset; public accounting or audit background and a professional accounting qualification such as CPA, ACA, ACCA, or equivalent.
• Hands-on experience with SAP; familiarity with billing tools and automation.
• Experience managing cross-organizational dependencies at a large, matrixed company.
• Experience adapting to changing or unique stakeholder requirements and building influence and alignment across internal and external groups with competing priorities.
• Experience mediating stakeholder disputes or negotiations and driving resolution with minimal escalation, including making difficult decisions under pressure.
• Experience distilling ambiguous, multi-variable problems into clear recommendations for executive audiences using structured frameworks or executive summaries.
• Experience revisiting or reversing a prior decision based on new data or analysis and owning the outcome with stakeholders.
• Experience building a team from the ground up or significantly scaling an existing team, including recruiting, onboarding, and mentoring.
• Experience proactively identifying and addressing team or project resourcing gaps before they become blockers.
• Experience conducting user or stakeholder research to inform product, program, or business decisions.
• A track record of exceeding measurable goals or targets, with specific metrics where possible.
• Strong written and verbal communication, including presenting to and aligning senior stakeholders or executives on complex or ambiguous initiatives.
• Experience prioritizing under competing deadlines and ambiguity and seeing initiatives through setbacks or resistance.
• Experience coaching or mentoring team members toward individual goals, with measurable growth or promotion outcomes.
• Experience developing a new strategy or approach from scratch using structured analysis to determine what to cut and prioritize.

Responsibilities

• Own and evolve the Order to Cash (O2C) function.
• Build processes that support diverse commercial structures, billing models, payment terms, and invoicing formats.
• Turn manual processes into a repeatable, auditable operating model and scale it globally within Apple’s finance ecosystem.
• Partner with Global Business Services, Accounting, Tax, Treasury, Collections, and Sales.
• Help ensure invoices are accurate, payments are applied correctly, and processes are ready for audit.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed