Senior Product Operations Manager

Amae Health•San Francisco, CA

1d•$155,000 - $175,000•Onsite

About The Position

The Product Operations Manager will own how the product is delivered, adopted, and improved in the real world. This role sits at the intersection of Product, Engineering, and Clinical teams, translating strategy into execution. It is a high-ownership, high-ambiguity role where the individual will not just support the system but build it. The company is a Series B, venture-backed Public Benefit Corporation focused on delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide. They are building a novel care model, including proprietary clinical protocols, novel measurement, and an AI-driven data platform for severe mental illness.

Requirements

5+ years in Product Operations, GTM, or similar execution-heavy roles
Proven track record of launching products and driving adoption
Strong systems thinker—you’ve built processes that scale across teams
Exceptional communicator—you can translate between engineers, clinicians, and operators
Experience managing feedback loops, support workflows, or ticket triage
Comfortable operating in ambiguity—you create clarity where none exists
High urgency and ownership—you move fast and finish what you start
Fluency with AI tools to increase speed and leverage
Deep alignment with our mission to improve mental health care
Able to work in-person from our San Francisco HQ

Responsibilities

Drive Product Launch & Rollout: Own end-to-end execution of product launches, from rollout planning to go-live. Build scalable playbooks to ensure features land effectively across clinics.
Ensure Adoption in the Field: Translate product into practice by designing training, materials, and workflows for clinicians. Run live sessions and ensure teams are confident using new tools.
Build Operational Infrastructure: Create and maintain clear documentation for features, workflows, and systems. Establish operating rhythms to keep Product, Engineering, and Clinical teams aligned.
Be the Execution Engine: Own cross-functional coordination and drive work to completion. Bring structure to ambiguity by prioritizing, unblocking, and delivering.
Close the Feedback Loop: Manage intake and triage of product feedback and support tickets. Turn real-world insights into actionable inputs for Product and Engineering.
Do What It Takes: Step in wherever needed to move work forward, as is common in a startup environment.