Senior Product Operations Manager

Harvey•New York, NY

6d•$155,400 - $233,200

About The Position

As a Senior Product Operations Manager at Harvey, you will be the connective tissue between Product, Engineering, and Go-to-Market teams — turning strategy into execution across our entire product lifecycle. You'll build and scale the operating systems that help our product teams make better decisions, ship with confidence, and drive measurable impact for law firms and in-house legal teams pushing the frontier of AI adoption. You'll work as an extension of product leadership, balancing hands-on execution with strategic initiatives. This is a role for someone who builds from 0 to 1, thrives in ambiguity, and creates structure where none exists.

Requirements

5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs
Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists. Ambiguity doesn't slow you down — it's where you do your best work.

Responsibilities

Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
Create high-leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post-GA
Streamline key decision points across teams, reducing friction and improving prioritization quality
Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
Build reliable run-of-business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why
Make it clear across Harvey what Product is building, how it's progressing, and what's coming nextd optimize operational workflows to ensure agility and scalability as the company grows.