Senior Product Operations Manager

Calendly•San Francisco, CA

6d•Hybrid

About The Position

We’re looking for a Senior Product Operations Manager who can independently lead a program area, strengthen execution across a broader domain, and help define the operating practices that improve how work gets done at Calendly. This role blends strategic program ownership with hands-on operational leadership. You will operate as a trusted partner to leaders in a defined product or functional area while also owning one or more horizontal Product Operations capabilities that need to scale across R&D. You will be expected to move fluidly between strategy, execution, insight generation, change enablement, and process design.

Requirements

8+ years of experience in Product Operations, Program Management, or a related function supporting software product development organizations.
Demonstrated experience owning a program area or operating capability and leading complex cross-functional initiatives end to end.
Strong experience defining processes, governance, and workflows that improve execution across teams.
Ability to generate insights from multiple inputs, including stakeholder feedback, delivery signals, operational metrics, and qualitative research.
Strong facilitation and communication skills, with the ability to align stakeholders around tradeoffs, direction, and next steps.
Experience working within Jira, Confluence, and related planning/reporting tools in a scaled environment.
Strong judgment, organizational leadership, and the ability to operate effectively with incomplete information.
Candidates must be located in San Francisco Bay Area; this role requires in-office 1-2 times a week.

Nice To Haves

Experience supporting portfolio planning, roadmap operations, launch governance, or product development operating model work.
Experience driving cross-team adoption of new processes, operating standards, or tools.
Familiarity with customer research, telemetry, survey methods, or workflow analytics.
Experience in a high-growth SaaS environment with a matrixed or remote-first operating model.

Responsibilities

Serving as the primary Product Operations partner to a broader product or functional area, helping leaders improve planning, prioritization, execution, and portfolio clarity.
Provide input into the strategy and prioritized roadmap for a program or operating capability area, including goals, success measures, milestones, and dependencies.
Leading large, cross-functional projects that translate broad goals into iterative phases with measurable outcomes.
Defining and monitoring operational health metrics, identifying recurring friction points, and turning them into actionable backlog, roadmap, or process improvement work.
Owning one or more horizontal Product Operations capabilities across R&D, including process design, governance, standards, workflows, templates, and success measures.
Synthesizing stakeholder perspectives, user feedback, and operational data to generate actionable insights that inform priorities and decision-making.
Designing and implementing scalable process changes across discovery, planning, execution, launch readiness, and issue management.
Building coalitions across Product, Engineering, Design, Research, Analytics, and GTM to drive alignment, adoption, and stronger cross-functional ways of working.
Right-sizing change management plans so that new processes and expectations are introduced clearly, practically, and with durable adoption.