Sr. Product Manager

Cinemark•Plano, TX

11d

About The Position

Cinemark is seeking a customer-obsessed, data-driven Senior Product Manager to shape the digital experience across Cinemark.com and its mobile applications. The role owns key customer journeys related to digital content, ticket purchasing, and the broader purchase experience, helping moviegoers discover movies, make informed decisions, and purchase tickets and concessions. The Senior Product Manager partners with engineering, UX, analytics, marketing, operations, and other business stakeholders to identify opportunities, set product strategy, and deliver customer and business outcomes. The role balances discovery and execution, using customer insights, experimentation, and data to improve the guest experience and support Cinemark’s digital growth objectives. It requires comfort with ambiguity, strong strategic and execution skills, and experience launching initiatives of varying scale. The position owns outcomes and strategic direction for its product area, maintains continuous discovery with customers and stakeholders, provides cross-functional leadership, and oversees the full product lifecycle from requirements gathering through development, testing, and launch readiness. Success means improving measurable outcomes across the digital purchase experience, incorporating customer insights and analytics into decisions, proactively identifying opportunities, and delivering impactful results through strong partnerships.

Requirements

Bachelor’s degree or equivalent work experience.
At least 6 years of experience in product management, product ownership, digital product leadership, or an equivalent role in a software or technology-enabled environment.
At least 4 years managing digital products, including websites, mobile applications, or other eCommerce experiences.
Demonstrated experience creating product strategy, defining measurable outcomes, and translating strategy into prioritized roadmaps.
Demonstrated experience conducting customer or stakeholder discovery and using evidence to validate problems, assumptions, and opportunities.
Strong business judgment and ability to make prioritization and investment tradeoffs with incomplete information.
Ability to use qualitative and quantitative data to assess customer behavior, product performance, adoption, and business impact.
Strong facilitation, communication, and executive-level storytelling skills.
Experience leading cross-functional partnerships across Product, Engineering, Design, Analytics, Operations, and business stakeholders.
Strong experience working in Agile product development and using modern software delivery practices.
General understanding of modern application architecture and technology infrastructure concepts.
Strong organizational skills and ability to manage multiple initiatives simultaneously.

Nice To Haves

Experience with consumer-focused digital products in retail, entertainment, hospitality, travel, or ticketing industries.
Experience with customer loyalty programs and personalization platforms.
Experience leveraging AI-enabled tools and technologies to improve product effectiveness and team productivity.
Familiarity with A/B testing, experimentation platforms, customer journey mapping, and product analytics tools.

Responsibilities

Build and maintain product vision and strategy for the assigned business or customer area.
Identify customer, business, operational, and technology-enabled opportunities; translate company goals into measurable product outcomes and actionable roadmaps.
Lead continuous discovery through stakeholder collaboration, customer observation, research, data, and feedback analysis.
Define customer and business problems using firsthand evidence and validate value, usability, feasibility, and viability risks before significant investment.
Partner with Product, Engineering, Design, Analytics, Operations, and business stakeholders to test assumptions and shape viable options.
Use experiments, prototypes, pilots, and other learning methods to reduce uncertainty and avoid unnecessary development.
Develop and maintain an understanding of Cinemark’s business, customers, industry trends, and competitive landscape to inform strategy and priorities.
Own and prioritize the product backlog and roadmap, aligning them with company goals and measurable customer and business outcomes.
Make tradeoffs among customer needs, business needs, technical realities, strategic priorities, risks, and expected value; maintain transparency about decisions, assumptions, dependencies, and changes.
Create product requirements, user stories, acceptance criteria, workflows, and supporting documentation.
Lead the product-engineering-design partnership by providing alignment, context, clarity, and timely decisions throughout delivery.
Guide design direction with an end-user and customer mindset; connect roadmap outcomes to executable team backlogs while preserving accountability for strategy and delivery.
Support timely delivery decisions when evidence, scope, risk, or constraints require tradeoffs.
Define measurable outcomes and success indicators before prioritization and delivery decisions are finalized.
Monitor behavioral analytics, adoption, funnel performance, retention, operational measures, customer feedback, and experiment results.
Evaluate launched capabilities against intended customer and business results; drive iteration, optimization, or changes in direction as needed.
Communicate product performance, insights, decisions, and recommended next steps to leadership and stakeholders.
Collaborate with business leaders and cross-functional partners to align priorities, communicate progress, and establish shared ownership of outcomes.
Influence decisions and gain alignment across stakeholder groups without direct authority; serve as a trusted advisor on digital commerce experiences, customer behavior, and product best practices.
Champion agile product management, customer-centric thinking, and continuous improvement across the organization.