Senior Product Manager, Merchant Products

WEX•Chicago, IL

3d•$125,300 - $154,100

About The Position

WEX is seeking an experienced, strategic, and execution-driven Senior Product Manager (Level 4) to own and scale next-generation Merchant Product solutions within the North American Mobility Product Team. The role owns initiatives aligned with core merchant systems, including discount networks, pricing programs, and merchant-to-fleet communication channels. It drives the full product lifecycle from ideation through market delivery, connecting customer insights with company strategy and owning customer adoption, usage, and financial value. The Senior Product Manager will work with senior product leaders, engineering, design, and go-to-market teams to develop capabilities that communicate dynamic pricing and discount programs to fleets. The role shapes product vision and strategy, oversees execution and outcomes, conducts customer and partner discovery, and optimizes customer journeys across digital portals and platforms. It also advances merchant pricing, discounting, and communication platforms, supports operational readiness, and aligns technical, commercial, risk, and operational stakeholders. This role helps expand WEX’s merchant systems and platform capabilities by strengthening merchant-fleet relationships, simplifying fleet savings, improving cross-functional alignment, and giving merchants flexible tools to configure discounts and attract fleet volumes. The position includes mentoring junior product managers and acting as a trusted leader and influencer across product and partner teams.

Requirements

At least 5 years of professional product management experience, or 8 or more years of professional experience with significant tenure in product leadership.
Experience ideally in payment platforms, fintech, merchant services, or B2B platforms.
Proven experience owning and strategically leading a significant set of initiatives aligned to a major product area or platform capability.
Strong systems-thinking and platform-strategy expertise, with a background in payment platform products, merchant ecosystems, APIs, and partner integrations.
A track record of defining and using metrics and OKRs to explain product performance, justify strategic priorities, and deliver customer and financial outcomes.
Strong strategic planning and roadmapping capabilities, including defining repeatable patterns from one-off integrations and establishing clear development phases.
Excellent collaborative influence and communication skills, including the ability to build trust, facilitate difficult conversations, and align stakeholders.
Comfort using qualitative and quantitative data and interactive tools to make informed product decisions.
Leadership and mentorship skills to guide junior product managers and model discovery methods and strategic thinking.

Nice To Haves

Direct experience with core pricing, discounting, or ledger systems.
Ability to drive cross-functional delivery using AI tools such as Claude, Gemini, or ChatGPT as a first-pass baseline to scale operational capacity.
Experience with go-to-market experiments, channel testing, or behavioral A/B tests.
A master’s degree in business, technology, or a related field.

Responsibilities

Develop a bold vision, priorities, and product strategy for WEX’s merchant product ecosystem and discounting portfolio.
Drive complex merchant initiatives and own customer and business outcomes, defining input and output metrics and using business modeling and OKRs to measure performance.
Build ongoing relationships with merchants and fleets; combine qualitative and quantitative insights to identify partner problems and guide product trade-offs.
Own and optimize customer journeys across digital portals and platforms, streamline onboarding, automate administrative operations, and represent merchant priorities in platform initiatives.
Design and run iterative test-and-learn experiments to improve system administration, portal usability, customer workflows, and measurable adoption.
Align Digital, Technology, Commercial, Risk, and Operations teams to ensure technical, operational, and financial systems are aligned and revenue is secure.
Manage merchant capabilities through the full lifecycle, from ideation to scalable and repeatable models, and ensure data flows and operational readiness.
Partner with customer-facing product owners responsible for mobile apps, web portals, and communication channels to prioritize features and configurations for driver and fleet-manager discounting and incentive use cases.
Coordinate with marketing, product marketing, customer service, and commercial teams on consistent communications about the value of WEX discounting programs.
Enhance pricing, discounting, and merchant platforms so partners can configure, manage, and communicate dynamic, self-set discounts to participating fleets.
Run behavioral experiments to understand how drivers and fleet managers use pricing and discount information and optimize decisions for fuel savings.
Mentor junior product managers and model discovery methods and strategic thinking.

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Quarterly or annual bonus eligibility for non-sales roles, based on role and applicable plan